Hey, do you still get the same crash reports in the viewer?
If you restart with a Clean Boot does that eliminate or delay the onset of the crashes?
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Apologies! Don't know what happened. Hopefully its attached this time!
Yes i have ran the error checker and it came back fine. No issues there.
Thanks
EA StaffHello @fehilly4,
the DxDiag report is now attached, thank you for that, also for the extensive list of troubleshooting performed, that helps in avoiding giving the same advice over and over.
From what I see in the report, I would recommend two things - one is thoroughly manually checking for any Windows Updates, if available. Yes, you listed that, but it still appears in the DxDiag.
The second one would be: Creating a new Windows User Account as an admin - this is best explained in this Microsoft article. Create it, reboot, log in with this account and then try to launch the game again.
Hello @EA_Joker,
Sorry for the delay! Been a busy week!
Thank you for your suggestions. Windows is up to date, no windows updates available, no chip set or graphics drivers to update.
I also created a new user account as you suggested but with no results.
The game now runs but crashes within minuets or starting the campaign or multiplayer. Don't appear to getting Directx errors anymore just old fashion crashes.
Thanks!
