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3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","id":"message:6296498","revisionNum":1,"repliesCount":543,"author":{"__ref":"User:user:4695221"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:6296498"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6296498"},"body@stripHtml({\"truncateLength\":200})":" Recently, i bought BF3 on Steam. Then i entered the Battlelog via EA Play and invite my friend to coop but while it launches the game EA gives me an screen about entering the product key. I tried the...","body@stringLength":"619","rawBody":"
Recently, i bought BF3 on Steam. Then i entered the Battlelog via EA Play and invite my friend to coop but while it launches the game EA gives me an screen about entering the product key. I tried the look my product's key on Steam or EA-Play but i didn't see an option like that in both platforms. I tried launching game on Steam, EA Play, Directly shortcut but it gives me the same screen. What should i do? Thanks.
\n\n
CM edit: edited title.
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Issue Resolved. Accepting as solution for visibility purposes.
\n\n
Hey everyone,
\n\n
Just wanted to say a big thank you for keeping us updated on the issue.
\n\n
Battlefield 3 via Steam and the License Key Error
\n
The EA app dev teams have released a new update for the EA app. This update includes fixes that should solve the problem of Battlefield 3 via Steam asking for Product Keys when the game is launched via Steam.
\n\n
We'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.55) or try manually updating it using the steps provided here.
\n\n
Battlefield 3 via EA app and the License Key Error
\n
If you're playing Battlefield 3 via the EA app and you're also running into the License Key Error, please follow these steps:
\n\n\n
Close/Exit the EA app.
\n
OpenWindows File Explorerand copy/paste* this 'url' into the address bar:C:\\ProgramData\\Electronic Arts\\EA Services\\License.
\n\n
*If you can't copy/paste this 'url', you can enable the \"View hidden files and folders in Windows\" option via these steps and navigate to the folder manually.
\n\n
\n
In the \"License\" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
\n\n
*If you can't see any, please enable the \"View hidden files and folders in Windows\" option via these steps.
Windows version and build number (Press Windows keyboard button + R > Type โwinverโ (without the quotes), and press the Enter button on your keyboard),
\n
EA app version (EA app > Top-left Hamburger Menu > About),
\n
The region you're from,
\n
Are you using an internal or external drive to play your games?
\n
Are you using an HDD or SSD?
\n
Date this issue started (is it still happening?)?
\n
Other error(s)?
\n
If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
Please share an EA app Error Report ID. Steps can be found here on how to generate this ID. \n
\n
If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called \"I can't open the EA app\".
\n
\n
\n
Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,\n
\n
The EA app logs can be found in C:\\ProgramData\\EA Desktop\\Logs & C:\\Users\\%username%\\AppData\\Local\\Electronic Arts\\EA Desktop\\Logs.
\n
\n
\n
\n
\n
\n
\n
None of the requested data contains any PII (Personal Identifiable Information).
\n\n
This issue can be the result of a variety of root causes(please click on \"Spoiler\" to reveal the info):
You are logged into the wrong, not Steam x EA app connected, EA account in the EA app,
\n
Your purchase didn't go as planned (please check this with Steam),
\n
If you redeemed a standalone code for the game that you got via a 3rd party site, it's possible that something is wrong with the code,\n
\n
If that is the case, please get in touch with the store where you bought the code.
\n
\n
\n
You might have the trial of the game installed, resulting in this error,\n
\n
You can check this by going to the Steam installation directory of the game > check if you see something along the lines of \"...Trial.exe\" and rename that file to \"...OldTrial.exe\".
\n
\n
\n
Check if your EA app is fully up to date,\n
\n
You can manually check this by opening the EA app Updater program (C:\\ProgramData\\Microsoft\\Windows\\Start Menu\\Programs\\EA).
\n
\n
\n
There is something wrong with the EA app cache, try to perform anEA app Recovery,
\n
Check if your Windows date/time is correct,
\n
Check if the game, Steam and the EA app are not being blocked by a VPN, Firewall, or other forms of Anti-Virus software,
\n
Make sure that if you have claimed the game via an EA Play subscription, your subscription hasn't expired.
Issue Resolved. Accepting as solution for visibility purposes.
\n\n
Hey everyone,
\n\n
Just wanted to say a big thank you for keeping us updated on the issue.
\n\n
Battlefield 3 via Steam and the License Key Error
\n
The EA app dev teams have released a new update for the EA app. This update includes fixes that should solve the problem of Battlefield 3 via Steam asking for Product Keys when the game is launched via Steam.
\n\n
We'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.55) or try manually updating it using the steps provided here.
\n\n
Battlefield 3 via EA app and the License Key Error
\n
If you're playing Battlefield 3 via the EA app and you're also running into the License Key Error, please follow these steps:
\n\n\n
Close/Exit the EA app.
\n
OpenWindows File Explorerand copy/paste* this 'url' into the address bar:C:\\ProgramData\\Electronic Arts\\EA Services\\License.
\n\n
*If you can't copy/paste this 'url', you can enable the \"View hidden files and folders in Windows\" option via these steps and navigate to the folder manually.
\n\n
\n
In the \"License\" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
\n\n
*If you can't see any, please enable the \"View hidden files and folders in Windows\" option via these steps.
Windows version and build number (Press Windows keyboard button + R > Type โwinverโ (without the quotes), and press the Enter button on your keyboard),
\n
EA app version (EA app > Top-left Hamburger Menu > About),
\n
The region you're from,
\n
Are you using an internal or external drive to play your games?
\n
Are you using an HDD or SSD?
\n
Date this issue started (is it still happening?)?
\n
Other error(s)?
\n
If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
Please share an EA app Error Report ID. Steps can be found here on how to generate this ID. \n
\n
If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called \"I can't open the EA app\".
\n
\n
\n
Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,\n
\n
The EA app logs can be found in C:\\ProgramData\\EA Desktop\\Logs & C:\\Users\\%username%\\AppData\\Local\\Electronic Arts\\EA Desktop\\Logs.
\n
\n
\n
\n
\n
\n
\n
None of the requested data contains any PII (Personal Identifiable Information).
\n\n
This issue can be the result of a variety of root causes(please click on \"Spoiler\" to reveal the info):
You are logged into the wrong, not Steam x EA app connected, EA account in the EA app,
\n
Your purchase didn't go as planned (please check this with Steam),
\n
If you redeemed a standalone code for the game that you got via a 3rd party site, it's possible that something is wrong with the code,\n
\n
If that is the case, please get in touch with the store where you bought the code.
\n
\n
\n
You might have the trial of the game installed, resulting in this error,\n
\n
You can check this by going to the Steam installation directory of the game > check if you see something along the lines of \"...Trial.exe\" and rename that file to \"...OldTrial.exe\".
\n
\n
\n
Check if your EA app is fully up to date,\n
\n
You can manually check this by opening the EA app Updater program (C:\\ProgramData\\Microsoft\\Windows\\Start Menu\\Programs\\EA).
\n
\n
\n
There is something wrong with the EA app cache, try to perform anEA app Recovery,
\n
Check if your Windows date/time is correct,
\n
Check if the game, Steam and the EA app are not being blocked by a VPN, Firewall, or other forms of Anti-Virus software,
\n
Make sure that if you have claimed the game via an EA Play subscription, your subscription hasn't expired.
\n
\n
\n
\n
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@EA_Leeuw sorry Leeuw my mistake. I found the folder program data it was a hidden folder. I found the 71067.dlf and deleted it and Iโm delighted to tell you the game now can be launched. Many thanks for your cooperation and your assist.
@EA_Leeuw sorry Leeuw my mistake. I found the folder program data it was a hidden folder. I found the 71067.dlf and deleted it and Iโm delighted to tell you the game now can be launched. Many thanks for your cooperation and your assist.
","isEscalated":null,"postTime":"2023-11-01T12:04:48.076Z","parent":{"__ref":"ForumReplyMessage:message:6296888"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296900":{"__typename":"ModerationData","id":"moderation_data:6296900","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"ModerationData:moderation_data:6296899":{"__typename":"ModerationData","id":"moderation_data:6296899","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:6296888":{"__typename":"ModerationData","id":"moderation_data:6296888","status":"APPROVED","rejectReason":null},"User:user:2607943":{"__typename":"User","id":"user:2607943","login":"Mr-Ibrahim-1987","uid":2607943,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"email":"","messagesCount":21,"biography":null,"topicsCount":0,"kudosReceivedCount":7,"kudosGivenCount":6,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-16T17:50:27.778Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:tghpe58374/user:2607943"},"ModerationData:moderation_data:6296885":{"__typename":"ModerationData","id":"moderation_data:6296885","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:6296881":{"__typename":"ModerationData","id":"moderation_data:6296881","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:6296881":{"__typename":"ForumReplyMessage","id":"message:6296881","revisionNum":1,"uid":6296881,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6296881"},"body":"@EA_Leeuw Hi, I checked and there was no EA Services\\License and no 71067.dlf.","body@stringLength":"196","rawBody":"@EA_Leeuw Hi, I checked and there was no EA Services\\License and no 71067.dlf.","author":{"__ref":"User:user:2607943"},"isEscalated":null,"postTime":"2023-10-26T19:39:07.540+01:00"},"ForumReplyMessage:message:6296885":{"__typename":"ForumReplyMessage","id":"message:6296885","revisionNum":1,"uid":6296885,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6296885"},"body":"Hi @Mr-Ibrahim-1987,
Are you sure that you're in the right directory, 'Program Data', and not 'Program Files' perhaps?
If you copy/paste the file path in your Windows File Explorer, do you also not see this folder?","body@stringLength":"349","rawBody":"Hi @Mr-Ibrahim-1987,
Are you sure that you're in the right directory, 'Program Data', and not 'Program Files' perhaps?
If you copy/paste the file path in your Windows File Explorer, do you also not see this folder?","author":{"__ref":"User:user:45"},"isEscalated":null,"postTime":"2023-10-27T17:26:30.880+01:00","parent":{"__ref":"ForumReplyMessage:message:6296881"}},"ForumReplyMessage:message:6296888":{"__typename":"ForumReplyMessage","id":"message:6296888","revisionNum":1,"uid":6296888,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6296888"},"body":"
@EA_Leeuw sorry Leeuw my mistake. I found the folder program data it was a hidden folder. I found the 71067.dlf and deleted it and Iโm delighted to tell you the game now can be launched. Many thanks for your cooperation and your assist.
Many thanksโฆ
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@EA_Leeuw sorry Leeuw my mistake. I found the folder program data it was a hidden folder. I found the 71067.dlf and deleted it and Iโm delighted to tell you the game now can be launched. Many thanks for your cooperation and your assist.
Many thanksโฆ
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Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296901"},"body":"@EA_Leeuw Thanks a million. It solved the problem for me","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"56","kudosSumWeight":2,"postTime":"2023-11-03T17:29:22.368Z","lastPublishTime":"2023-11-03T17:29:22.368Z","metrics":{"__typename":"MessageMetrics","views":13536},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296901","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296902":{"__typename":"ModerationData","id":"moderation_data:6296902","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296902":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:6296902","revisionNum":1,"uid":6296902,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296901"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296902"},"body":"@LoveTurqoise98, you're very welcome! Happy gaming!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"51","kudosSumWeight":0,"postTime":"2023-11-04T10:16:45.532Z","lastPublishTime":"2023-11-04T10:16:45.532Z","metrics":{"__typename":"MessageMetrics","views":13467},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296902","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2565155":{"__typename":"User","id":"user:2565155","uid":2565155,"login":"frajh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-01-11T19:06:56.528Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2565155"},"ModerationData:moderation_data:6296903":{"__typename":"ModerationData","id":"moderation_data:6296903","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296903":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2565155"},"id":"message:6296903","revisionNum":1,"uid":6296903,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:6296900"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296903"},"body":"
Still not ok, all information are here :
Context : Fresh install on new PC, from EA App, I bought the game when released with Premium directly from Origin.
Windows 11 22H2 OS Build 22621.2428 EA App 13.58.0.5571 (hotfix-eb02425f62) Europe / France Internal M2 SSD Samsung 980 Pro
DxDiag in attachment.
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Could you please help?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-05T20:02:14.694Z","lastPublishTime":"2023-11-05T20:02:14.694Z","metrics":{"__typename":"MessageMetrics","views":13339},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296904","repliesCount":34,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2339967":{"__typename":"User","id":"user:2339967","uid":2339967,"login":"OriSan80","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-18T19:17:43.105+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2339967"},"ModerationData:moderation_data:6296905":{"__typename":"ModerationData","id":"moderation_data:6296905","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296905":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2339967"},"id":"message:6296905","revisionNum":1,"uid":6296905,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:6296900"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296905"},"body":"
Yess. problem solved to me. deleted that one in hidden files dlf thing & able to launch game back like normal. Thank you
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Please don't try anything with an unofficial version of Origin. Origin for Windows is no longer available or supported on Windows.
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Problem solved here, after several weeks....I don't know if it was a EA App update, but I tried deleting the \"71067.dlf\" file before, with no luck. But some days ago I updated punkbuster, both for the game and the Windows service, AND also deleted the \"71067.dlf\".
Now the game is working...Just having some problems when I close the game. The EA App see it as is still running. But that's an older problem.
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Yes, I don't have the specified files to delete in \" C:\\ProgramData\\Electronic Arts\\EA Services\\License \" so I didn't do anything on this level.
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Alternatively, could you perhaps record a video of you replicating the issue and checking the aforementioned folder? Did you enable Hidden Files and Folders?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-08T11:29:32.551Z","lastPublishTime":"2023-11-08T11:29:32.551Z","metrics":{"__typename":"MessageMetrics","views":1546},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296909","repliesCount":4,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:6296910":{"__typename":"ModerationData","id":"moderation_data:6296910","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296910":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2607943"},"id":"message:6296910","revisionNum":1,"uid":6296910,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296908"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296910"},"body":"@frajh Hi If you canโt find the file, try these steps that I did before. I hope it works with you. https://answers.ea.com/t5/Battlefield-3/Battlefield-3-BOUGHT-via-Steam-or-EA-app-Keeps-Asking-For-A/m-p/13136689/highlight/true#M140505","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-08T19:40:05.840Z","lastPublishTime":"2023-11-08T19:40:05.840Z","metrics":{"__typename":"MessageMetrics","views":1514},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296910","repliesCount":2,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:6296911":{"__typename":"ModerationData","id":"moderation_data:6296911","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296911":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:6296911","revisionNum":1,"uid":6296911,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296910"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296911"},"body":"@Mr-Ibrahim-1987, these are the exact same as what is in the accepted solution of this thread. ๐ ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"97","kudosSumWeight":0,"postTime":"2023-11-09T09:55:37.851Z","lastPublishTime":"2023-11-09T09:55:37.851Z","metrics":{"__typename":"MessageMetrics","views":1476},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296911","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296912":{"__typename":"ModerationData","id":"moderation_data:6296912","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296912":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2565155"},"id":"message:6296912","revisionNum":1,"uid":6296912,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296909"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296912"},"body":"
Sure
No file specified in the solution in the folder :
Repair worked well
Video in attachment of the sequence.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":0,"postTime":"2023-11-09T10:01:08.272Z","lastPublishTime":"2023-11-09T10:01:08.272Z","metrics":{"__typename":"MessageMetrics","views":1436},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296912","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296913":{"__typename":"ModerationData","id":"moderation_data:6296913","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296913":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:6296913","revisionNum":1,"uid":6296913,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296912"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296913"},"body":"Hi @frajh,
You mention that a repair worked well, does this mean that the game works again for you? Or do you mean something else?
Also, out of pure curiosity; could you try to remove the 70619.dlf file and see if it boots now without issues? If you still get the error, check if a game repair makes the file reappear again.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-09T10:07:14.868Z","lastPublishTime":"2023-11-09T10:07:14.868Z","metrics":{"__typename":"MessageMetrics","views":1452},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296913","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296914":{"__typename":"ModerationData","id":"moderation_data:6296914","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296914":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2565155"},"id":"message:6296914","revisionNum":1,"uid":6296914,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296913"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296914"},"body":"
It works now !
In my case, by deleting the file you mentioned, the 70619.dlf.
The system has recreated it, and it works now. Thank you.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"145","kudosSumWeight":0,"postTime":"2023-11-09T11:06:49.637Z","lastPublishTime":"2023-11-09T11:06:49.637Z","metrics":{"__typename":"MessageMetrics","views":1442},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296914","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296915":{"__typename":"ModerationData","id":"moderation_data:6296915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296915":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:6296915","revisionNum":1,"uid":6296915,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296914"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296915"},"body":"@frajh, that's great! Happy gaming!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"35","kudosSumWeight":0,"postTime":"2023-11-09T14:26:56.607Z","lastPublishTime":"2023-11-09T14:26:56.607Z","metrics":{"__typename":"MessageMetrics","views":1431},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296915","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6296916":{"__typename":"ModerationData","id":"moderation_data:6296916","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296916":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2607943"},"id":"message:6296916","revisionNum":1,"uid":6296916,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296911"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296916"},"body":"@EA_Leeuw My bad. I didnโt see. ๐ ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"34","kudosSumWeight":2,"postTime":"2023-11-09T18:04:07.643Z","lastPublishTime":"2023-11-09T18:04:07.643Z","metrics":{"__typename":"MessageMetrics","views":1407},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296916","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:6296917":{"__typename":"ModerationData","id":"moderation_data:6296917","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296917":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2848384"},"id":"message:6296917","revisionNum":1,"uid":6296917,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296906"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296917"},"body":"
@EA_Leeuw, unfortunately same problem. Tried such steps: re-install EA app, delete dlf file, repair game, clean cache of EA app. Here is the screencast:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"168","kudosSumWeight":0,"postTime":"2023-11-11T20:44:39.925Z","lastPublishTime":"2023-11-11T20:44:39.925Z","metrics":{"__typename":"MessageMetrics","views":1763},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296917","repliesCount":22,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:6296918":{"__typename":"ModerationData","id":"moderation_data:6296918","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296918":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:6296918","revisionNum":1,"uid":6296918,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296917"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296918"},"body":"Hi @stalkersev,
It looks like it is working for everyone else though. Are you sure that you're experiencing the exact same issue, and that you are getting the same error? Also, are you sure that you're signed in with the correct EA account?
Could you please share a screenshot of your C:\\ProgramData\\Electronic Arts\\EA Services\\License folder?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-14T12:58:06.070Z","lastPublishTime":"2023-11-14T12:58:06.070Z","metrics":{"__typename":"MessageMetrics","views":1858},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296918","repliesCount":21,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:6296920":{"__typename":"ModerationData","id":"moderation_data:6296920","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296920":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2848384"},"id":"message:6296920","revisionNum":1,"uid":6296920,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296918"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296920"},"body":"
@EA_Leeuw, yeah the same \"could not activate\" error. I've just tried to again re-install the EA app, again deleted dlf file, but again I can't run the game. Here is the new screencast:
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@stalkersev, could you perhaps share the video via Streamable or YouTube and link it here? This makes it very hard to watch. Alternatively, please share some screenshots.
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ok i looked for the file to delete i could not find it its not in their
so i just deleted the whole folder and that fixed it now its working
bf3: is now working FIX: Delete the whole folder C:\\ProgramData\\Electronic Arts\\EA Services\\License.
[Solution!] Issue Resolved. Accepting as solution for visibility purposes.
Battlefield 3 via EA app and the License Key Error
If you're playing Battlefield 3 via the EA app and you're also running into the License Key Error, please follow these steps:
Open Windows File Explorer and copy/paste this 'url' into the address bar: C:\\ProgramData\\Electronic Arts\\EA Services\\License.
If you can't copy/paste this 'url', you can enable the \"View hidden files and folders in Windows\" option via these steps and navigate to the folder manually. In the \"License\" folder, where you should be if you've followed the above-shared steps, check if you can see a file called \"71067.dlf\".
If it's there, delete this file and launch the game again. The game should now work.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2023-11-15T14:16:25.378Z","lastPublishTime":"2023-11-15T14:16:25.378Z","metrics":{"__typename":"MessageMetrics","views":1778},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6296498/message:6296922","repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2828170":{"__typename":"User","id":"user:2828170","uid":2828170,"login":"Voopoo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-04-25T20:58:10.835+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2828170"},"ModerationData:moderation_data:6296923":{"__typename":"ModerationData","id":"moderation_data:6296923","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6296923":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2828170"},"id":"message:6296923","revisionNum":1,"uid":6296923,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:6296922"},"conversation":{"__ref":"Conversation:conversation:6296498"},"subject":"Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key","moderationData":{"__ref":"ModerationData:moderation_data:6296923"},"body":"
Hi,
I had the same issue (have premium, i see premium everywhere except on the EA app that says i have the limited edition) and deleting that folder did in fact allowed me to play, i tried back to karkand (error saying i needed to have the dlc and asking for origin app ?!? retried and i was able to join an empty server. Tried close quarters also was able to join an empty server. All good BUT i want EA app to say the truth/realilty that i have premium and not the limited edition, because i dont feel safe this way. The support guys with the usual script that they are amazed to be able to help me, end up not helping at all, worsening the problem because you feel like you are talking with someone that understands 0 of this problem.
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This sounds like a different 'issue' in the end. I would recommend creating a new thread about this, as a visual issue is unrelated to where this thread is about.
Thanks.
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Hello and thank you. my apologies, the fix did solve the issue partially and i replied on it thinking it was a thread about mismatched game versions.
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I just found this answer after months of not being able to play BF3 and it works...kind of. I'm still getting error messages from EA app even though it allows me to join a game after multiple attempts.
OMG EA you should hire Steam to write your app or just go on the Steam platform and call it a day.
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