Hey @robertdoolan,
ah that's too bad to hear! =(
But let's try the following to get you back into the game.
A wired connection is required for this.
| PLATFORM | UDP | TCP |
| PC | 3659, 14000-14016, 22990-23006, 25200-25300 | 80, 443, 9988, 17502, 20000-20100, 22990, 42127 |
| Xbox One | 53, 88, 500, 3074, 3544, 4500 | 53, 80, 3074 |
| Xbox 360 | 53, 88, 3074 | 53, 88, 3074, 80 |
| PlayStation 4 | 3478-3479 | 80, 443, 1935, 3478-3480 |
| PlayStation 3 | 3659, 14000-14016 | 80, 443, 9988, 10000-10100, 17502, 42127 |
| PLATFORM | UDP | TCP |
| PC | 3659, 14000-14016, 22990-23006, 25200-25300 | 80, 443, 9988, 17502, 20000-20100, 22990, 42127 |
| Xbox One | 53, 88, 500, 3074, 3544, 4500 | 53, 80, 3074 |
| Xbox 360 | 53, 88, 3074 | 53, 88, 3074, 80 |
| PlayStation 4 | 3478-3479 | 80, 443, 1935, 3478-3480 |
| PlayStation 3 | 3659, 14000-14016 | 80, 443, 9988, 10000-10100, 17502, 42127 |
| PLATFORM | UDP | TCP |
| PC | 3659, 14000-14016, 22990-23006, 25200-25300 | 80, 443, 9988, 20000-20100, 22990, 17502, 42127 |
| Xbox 360 | 53, 88, 3074 | 53, 88, 3074, 80 |
| PlayStation 3 | 3659, 14000-14016 | 80, 443, 9988, 10000-10100, 17502, 42127 |
|
Plattform |
UDP |
TCP |
|
PC |
443 |
80, 443, 8080 |
|
Xbox One |
88, 3074, 53, 500, 3544, 4500, 1863 |
80, 3074, 53, 1863 |
|
Xbox 360 |
88, 3074, 53, 1863 |
80, 3074, 53, 1863 |
|
PlayStation 4 |
3659, 17503, 17504, 10000-20000 |
80, 443, 9988, 10000-20000, 17503, 17504, 42120, 42210, 42230, 44125, 44225, 44325 |
|
PlayStation 3 |
3478-3480, 3658, 10070-10080 |
80, 443, 465, 5223 |
Any questions left? Tag @EA_Valgard!
Cheers,
Val
Valgaurd how can it work one weekend then another not work? when other online only titles work fine , find it funny that the weekend EA has its titanfall 2 tech weekend Bf4 becomes unreachable and some of your open ports links look fishy that port forward looks like a fishy site i went to log in and same issue cant get a connection to EA servers , there shouldnt be a NEED to check this stuff if it worked BEFORE , the only thing different is the fact EA is running a TEST for another GAME . i shouldnt have to port forward anything if it worked previously , if i just picked up the game maybe thats a solution . i cant wait to hear your explanation of how this falls on the player and not on EA . if im connected to XBL can connect to other online streaming and GAME services its not a XBOX port issue its the EA login servers issue
too add to my above post Reseting router , clearing cache and cold starting the Xbox doesn't help, considering it was working without port forwarding thats not a issue. i can connect to origin thru a pc no issues , can connect to Destiny, HALO,TF: WFC , and a number of other Online titles, runs Twitch app no issues , just no connection to EA. checked with ISP no changes from there end , nothing changed on the router , so it falls on EA that this is a EA issue . seeing nothing has changed from my end , to something that was working fine a week ago . so forwarding ports isnt a option that fits a issue to a preexisting Working connection , IT worked fine with out port forwarding so should continue to do so with the same router in place .
thank you
so no response ?? after so many days ?? if it gets to antoher weekend with out it working as before i will be very unhappy customer . as a customer that has purchased EA games on multiple platforms
Hello @QuePan,
some people do have vacation or a longer weekend. ;P
However, did you try the steps I gave you? I can't help you if you don't do them.
Cheers,
Val
im sorry but Port Settings aren't the issue seeing all was working fine and dandy for over 6months without forwarding anything , and yes i cleared the xbox cache and reset the router , which i stated in a previous post from 2 weekends ago with no change when i did the steps , though this weekend the detection of servers was 50/ 50 . my point is this its not that i need to port forward to get the game to work because it was working fine without it for 6+ MONTHS without donig that . while i can connect no issue to your competitors titles which one is very server reliant "destiny" , my point is that when your beta TESTS for other IPs are ruining the performance of older titles suffers for some reason. i can connect to origin on my pc fine , connect to SW BF servers no issue , but my xbox has recently developed a issue during a BETA test weekend for other EA titles ?? after working for 6+ months ?? and BTW Customers support should be there 24/7 most of your base plays during weekends , hell you close shop during the week before people can get home from there own occupations thats neither here or there . so tell me why would i need to change ports after months of it working ?? you cant cuz thats not the issue . fix your connection to Xbox live or what ever the server side issue is .
im mean i can go from nothing in the browser or quckplay jump into the target range and back and magically there is a connection to the server browsers and the quick play functions , it will pull up my battlelog stats, i can play games then back out for some reason then loose seeing the servers ?? so that to me sounds like something else to me
This is the Answer HQ, a player-helping-player community.
We community managers are here to keep the peace and assist in some cases that aren't being picked up by our volunteers.
Customer Support is available from Monday - (depending on region, language etc.).
If you want to give customer support a go, help.ea.com is the way to go.
Cheers,
Val
I agree with you 200% I have been on the phone with EA tech support regarding this issue at least 6 times over the last 2-3 weeks and still no solution I have sent in screenshots ping stats and everything you can imagine, and all they can tell me is they are working on it but do not know what the problem is...
At first they kept trying to tell me it was on my end, to which I could only send them all the information and ask them, "then why are all of my online friends having the exact same problem?" it is on their end and they know it, So either they just do not care as they are too busy launching BF1, or they have moved most of the mainframe servers to use for BF1 or they just do not care I myself have just about had it.. Most if not all my friends at this point have said they will never buy another EA game...
when the stats will not load none of the servers will show up. not even my server I paid for... NO SERVERS NO PLAY- NO MORE EA GAME PURCHASES.
Valguard we come here cuz getting thru to support isnt convenient to the masses , its the only GAME DEV CS ive dealt with that closes at 5pm where you have no options to submit a ticket at any time you need i shouldn't have to try to find time to wait during the day to deal with a game issue . . are only recourse is this forum . but when i see the same PORT forwarding BS line for every EA title where no other publisher and developer uses . why is that . its to push the issue back on the customer rather than admit there is another issue . the issue is that it worked great without it i realize right now there is a major server issue all across EA Titles .
but can you answer me truthfully that if my game worked before with out port forwarding then why is that a solution?? SERIOUSLY ??
