DESERT GOLD SKIN NOT IN BATTLEPACKS

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Omraj
Thanks for contacting EA Customer Experience, my name is Omraj. How may I assist you today?
you
hi i play battlefield 1 a lot and recently i spent my $50 microsoft gift card and all my scraps chasing the desert gold tank skin now I'm left with nothing when i hear there was a bug in the game and it wasn't even in battlepacks how will i be compensated
you
thank you for taking the time and talking to me I've been trying to contact ea all week.
Omraj
Hi there.
Omraj
I'll be glad to help you, before proceeding further may I know your name for better conversation?
you
yes Riley
Omraj
Riley, glad to meet you.
Omraj
Could you please provide me your Gamer Tag and email address linked with it so that I can locate the account?
you
you as well. gamertag
you
wittyfoul819568
Omraj
Thank you for the requested details.
Omraj
Your email please
you
sorry searching for it now on my xbox
Omraj
Okay
you
do you know how i could find it i just created it when i made gamertag
Omraj
No issues.
Omraj
Thanks for trying
you
sorry i know its a @outlook account i created when i made gamertag
Omraj
let me check this issue with specialists for you
you
thank you Omraj!
Omraj
You're most welcome.
you
i literally spent my entire $53 on battlepacks and scrapped all my weapons to find out it wasn't available all week and it is today but now i have nothing. its taken me months of a lot of gaming to get all those weapons
Omraj
Thank you for waiting. I've checked the issue with the specialists for you and they said that this wasn't a bug, studio confirmed that it was working as intended, it was just very rare to pull that item. Because of the rarity,
you
everyone in the world except dice employees wasn't getting it until today
Omraj
I can understand that being a gamer myself but unfortunately as this was an actual scenario not an issue so there won;t be any sort of compensation provided by Specialists team
Omraj
HAd it been possible for me I would love to add you some compensation but unfortunately I do have some limitations here.
you
ok who can i contact who can help because me and about a hundred other people in this forum are planning on suing ea if were not getting any compensation
you
probably about 10000 superior battlepacks opened up on there and desert gold skin not in any of them. on ea answers a dice employee admits the bug but it was fixed today
Omraj
Sorry but there is no one who will be able to compensate you for this
Omraj
Specialists are the utmost authority here and they have denied the request
Omraj
Your patience and support on this chat been excellent. Is there anything else that I can help you with aside from this one?
you
I'm sorry i know its not your fault but this is false advertising
you
how do i contact someone on telephone