Forum Discussion

Anonymous

10 years ago

Approved

Double Cross map NVidia GTX780 crash

The game crashes at Double Cross map only with error: DirectX function "GetDeviceRemovedReason" ... DXGI_ERROR_DEVICE_HUNG... see attached Some time after 5 min on map, some time 10, but always cra...

EA_Barry

Community Manager

10 years ago

@SGplay

Can you try the following and let us know if the steps work:

Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Disable Origin in game: Origin, Application settings, Origin in-game, disable Origin in-game

Anonymous

10 years ago

Approved

Hi,

sfc /scannow did not find any integrity violations.

Origin in-game disabled.

Map crashed after 11 min.

What next to try?

Thanks

EA_Barry
Community Manager
10 years ago
@SGplay

Please run the most recent video driver installer for your hardware/software combination and choose custom install and then clean install.

It may be worthwhile deselecting the GeForce Experience and 3D components of the installation.
- Anonymous
  10 years ago
  Approved
  I have removed during clean installation the GeForce Experience and 3D components of the installation, also HD audio but can't test the map cause all servers running the latest maps only.
  The Cemetery and Chinatown runs perfect, the two others didn't played yet.
  - Anonymous
    10 years ago
    Approved
    Same crash on Double Cross map only. All new and old maps runs perfect except this one.
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: bfh.exe
    Application Version: 1.4.0.9
    Application Timestamp: 56c3ceb0
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.19135
    Fault Module Timestamp: 56a1c9ac
    Exception Code: 887a0006
    Exception Offset: 000000000000965d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: c0b3
    Additional Information 2: c0b3115a3a26e490f7775641b9175dd0
    Additional Information 3: edca
    Additional Information 4: edca993aae99cb6fb3f11077bb66c5bb
    Going to install the 362.00 driver...
ragnarok013
Hero+
10 years ago
@SGplay wrote:

Hi,

sfc /scannow did not find any integrity violations.

Origin in-game disabled.

Map crashed after 11 min.

What next to try?

Thanks

I found a solution on youtube for this problem, give it a try and see if it works: https://www.youtube.com/watch?v=aD6j3xTH-vg&index=79&list=WL
- Anonymous
  10 years ago
  Approved
  This one doesn't help...
  - VoyAMatarloDxD
    Seasoned Ace
    10 years ago
    @SGplay re you sure you have updated all of your GPU drivers?
    
    If this was helpful and solved your issue, please press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.