EA doesn't want us to buy BF3 in steam

i just bought an battlefield3 in the steam 1 months ago but i trying to start the campaing the origin product key is need but i try to submit the key,they say i'm not in the internet but i know they are lying because i'm doing with google! and i find this problem is happend in 2years ago and i try every way to solve this problem and asking problem to EA 1vs1 but they say just wait and stay calm why ea sell this game???

they don't do anything to me and even the internet's problem solving way can't help me i just wanna play the old good game pls help

sorry for my english because i'm korean and this image is error message.