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Borsii's avatar
10 years ago
Solved

Experiencing certificate issue logging into Battlelog via any pc web browser

Greetings,

Recently I've started experiencing issues attempting to launch Battlefield 4.

Any time the shortcut tries to load OR when I try to log into the Battlelog website I get a certificate error and the browser prompts me and asks if I really want to enter this insecure website.

These are the details:

Certificate Error: Navigation Blocked

(I'd share the actual url, but I'm not sure what's in the encoded part of it and wouldn't want someone accessing my account easily.)

https://battlelog.battlefield.com/bf4/sso/ENCODEDSTRINPARTHERE?intcmp=originclient

There is a problem with this website’s security certificate.  

The security certificate presented by this website was issued for a different website's address.
 
 


Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

  We recommend that you close this webpage and do not continue to this website.

  Click here to close this webpage.

  Continue to this website (not recommended).

When I click Continue I get this error message:

Access Denied

You don't have permission to access "/L/8199/249289/365d/origin-1.originloop.com/bf4/sso/THESAMEENCODEDSTRINGASTHEABOVELINKSHOULDHAVE" on this server.

Reference #18.8ccffea5.1438292933.c1f8d47

Initially I suspected some malware was causing problems because I had some browser plugins I couldn't get rid of.

But I completely reformatted (full drive wipe and all) my machine to remove everything expecting this issue to go away... sadly this wasn't the case and I'm still getting the error.

Any ideas?

Any and all help is greatly appreciated.

Thank you kindly,

Adam

  • Hi Keldorn,

    Appreciate the advice. Unfortunately my host file is clean. Nothing new in there than a default file.

    @all

    I wanted to thank everyone for their help and assistance.

    I don't know what changed or if something was fixed somewhere, but my service seems to be back to normal. I can come and go as I please from battlelog and I no longer receive any certificate errors. Wanted to give it a few days before declaring it fixed/resolved.

    Sadly I can't provide a concrete solution for those who might be in the same boat because I don't know what's different now.

    Marking this as answered.

    Thank you kindly,

    Adam

19 Replies

  • Borsii's avatar
    Borsii
    10 years ago

    Hi soldato_fantasma,

    Indeed. I have it set to EST (-5) with the compensate for Day Light Saving Time checkbox marked.

    My time settings look legitimate and correct.

    Thank you kindly,

    Adam

  • Here is a little more info about the certificate that tries to load after I login to the battlelog...

    From Chrome:

    Certificate Information

    This certificate is intended for the following purpose(s):

    • Ensures the identity of a remote computer
    • Proves your identity to a remote computer
    • 2.16.840.1.113733.1.7.23.6

    *Refer to the certification authority's statement for details.

    Issued to: www.jared.com

    Issued by: Symantec Class 3 EV SSL SGC CA - G2

    Valid from 9/9/2014 to 9/11/2015

    From Firefox:

    Issued To:

    Common Name (CN) www.jared.com

    Organization ( O ) Sterling Jewelers, Inc.

    Organizational Unit (OU) IT

    Serial Number 7B:63:50:F3:49:BD:E3:27:E9:FE:43:C1:72:48:B2:E0

    Issued By

    Common Name (CN) Symantec Class 3 EV SSL SGC CA - G2

    Organization ( O ) Symantec Corporation

    Organizational Unit (OU) Symantec Trust Network

    Period of Validity

    Begins On 9/9/2014

    Expires On 9/11/2015

    Fingerprints

    SHA-256 Fingerprint 7D:72:23:8D:AF:9D:0F:6B:1F:C0:A2:DD:77:C8:3F:78:DC:D6:F9:9F:B7:B9:BF:A9:4F:23:F3:CC:48:44:CD:7A

    SHA1 Fingerprint F8:3E:F2:65:36:61:65:C9:20:E9:F1:A1:1B:0C:31:E2:B0:FD:C0:9C

    When the error presents itself, I'm getting a certificate used for the Jared Jewelery website and not something associated with EA.

    When it does work, during the authentication hop I'm not able to capture which certificate is being presented.

    All this breaks down after I put in my credentials on the EA login page and then I either get the error or it goes through.

    Hope this additional info provides some insight.

    Thank you kindly,

    Adam

  • Under internet options\security what is your internet security zone set at in your browsers? This is for the IE browser. When you lower it do you still get the error? Can you add Battlelog to your browser as a "safe domain"?
  • Borsii's avatar
    Borsii
    10 years ago

    Hi ragnarok013,

    Thanks for the suggestion!

    Initially IE was set to Medium, I turned off the security and added https://battlelog.battlefield.com to the safe domains and still got the same error.

    Sadly no go.

    Thank you kindly,

    Adam

  • Hi, had the same issue yesterday, i found out it was caused by myself

    In the past i had issue resolving the battlelog website so i put a static reference in my host file, i had the same issue as the thread starter tried everything and eventually found out i didn't edit the host file as i thought at the beginning of my troubleshooting 🙂

    So please check here C:\Windows\System32\drivers\etc open the host file with a notepad and paste the content here.

  • Hi Keldorn,

    Appreciate the advice. Unfortunately my host file is clean. Nothing new in there than a default file.

    @all

    I wanted to thank everyone for their help and assistance.

    I don't know what changed or if something was fixed somewhere, but my service seems to be back to normal. I can come and go as I please from battlelog and I no longer receive any certificate errors. Wanted to give it a few days before declaring it fixed/resolved.

    Sadly I can't provide a concrete solution for those who might be in the same boat because I don't know what's different now.

    Marking this as answered.

    Thank you kindly,

    Adam

  • Anonymous's avatar
    Anonymous
    10 years ago

    I am having same problem with you. How did you solved it ?

  • Borsii's avatar
    Borsii
    10 years ago

    Hi CanadaSecurity,

    To be honest, I didn't do anything. I find it is very temperamental and doesn't always work.

    At the time I posted it was "solved" I was able to reliably login without issue and I didn't do anything different to "fix" it.

    I'm sad to say that the service is back to its usual -original- error. I have not been able to play for the last week or so.

    Even if I get to log in and try to launch a server something happens and it must time out because the game never launches when it says "loading server" and then when I refresh the browser to see if anything changes it logs me out and when I try to get back in the original error presents itself again.

    I do apologize that I'm not much help at the moment. I wonder if I can "unslove" a post.

    Thank you kindly,

    Adam

  • @all,

    The only difference right now is I can constantly and reliably login to battlelog without a certificate issue using Chrome and only Chrome... but the plugin to launch the game no longer works in Chrome. It's unsupported because it's using NPAPI. https://support.google.com/chrome/answer/6213033

    Figured I'd add that two cents in.

    Adam

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