@Anonymous Thanks, I have just received an update, can you try going to the website and using the code again?
Cheers, please let us know how you get on, a "confirmed fixed" or "nope still broken" will be very helpful.
Hello @quest789,
Can you please let us know which Platform you are trying to redeem this code for?
Also, have you tried contacting an EA Advisor via Live Chat? They are able to sort this out for you as well.
Please let us know if you need further assistance.
Thanks 🙂
I am on PS4
I haven't talked to an EA Advisor yet, i'm sorta using that as a last resort
Have you tried what @ragnarok013 mentioned in a previous post?
"Generally the code would be emailed to the address linked with your origin account. Did you check that email address as well as your spam or bulk mail folder in case your email provider thought it was spam?"
See if this works for you, if not, let us know.
Thanks 🙂
EA StaffHey @quest789, were you able to get this sorted yet?
If not, I'd recommend reaching out to an EA Advisor as mentioned earlier in the thread, they should be able to double check the code for you and, if all else fails, issue a replacement.
Keep us posted!
