Forum Discussion

Anonymous

9 years ago

SolvedApproved

Help! Trouble Redeeming the exclusive Doughboy M1911 *Collector's Edition

Located the codes inside Pigeon Tube. In description, went to the website and logged in. Tried to redeem the code (correctly) many times with the selected platform and territory. Then this shows u...

battlefield 1

EA_David
9 years ago
@Anonymous Thanks, I have just received an update, can you try going to the website and using the code again?

Cheers, please let us know how you get on, a "confirmed fixed" or "nope still broken" will be very helpful.

quest789

8 years ago

@iluminatethesky

I am on PS4

I haven't talked to an EA Advisor yet, i'm sorta using that as a last resort

iluminatethesky

Legend

8 years ago

@quest789,

Have you tried what @ragnarok013 mentioned in a previous post?

"Generally the code would be emailed to the address linked with your origin account. Did you check that email address as well as your spam or bulk mail folder in case your email provider thought it was spam?"

See if this works for you, if not, let us know.

Thanks 🙂

ietxmmyrus
EA Staff
8 years ago
Hey @quest789, were you able to get this sorted yet?

If not, I'd recommend reaching out to an EA Advisor as mentioned earlier in the thread, they should be able to double check the code for you and, if all else fails, issue a replacement.

Keep us posted!
quest789
8 years ago
Sorry for not replying sooner. Yes I did try that, didn't work.
Madbull_Mike80
8 years ago
Have you got it yet? I have the same problem and i contacted the ea support and gave them the code and they saying that it is activated in my account, but I don't have it the game (PS4)