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seiroes's avatar
seiroes
3 years ago

How I Can Get Serial Key?

HOW I CAN GET SERIAL KEY? cant even contact support in EA go ANSWER HQ with nothing only question form? [Edit: All caps removed from title - ElliotLH]
SadZuko68's avatar
SadZuko68
3 years ago
@DeltaDenz thanksfor the link,so if we try it with ea live chat then they my help sooner than later?
DeltaDenz's avatar
DeltaDenz
3 years ago
@SadZuko68 I assume so, but EA tries to hide better support options as good as possible (typical strategy for companies that are not truly customer oriented). Live chat would certainly be faster. I only managed to find the form for a normal case-complaint.

If you find a way to the live chat, please let us know!

Oh and whatever you do make sure to make screenshots of everything as evidence. Those companies are not big because they are nice.
  • SadZuko68's avatar
    SadZuko68
    3 years ago

    @DeltaDenzyeah,really screenshots are truly vital to that. It took awhile and i talked with 2 different customer representatives. The last one finally helped me by adding it to my ea library and now it is all fixed. So really thanks for sharing that link.

    • DeltaDenz's avatar
      DeltaDenz
      3 years ago

      @SadZuko68Your welcome. How did you get in contact with customer representatives? I found no way to speak with a human so far

      Edit: I just figured it out

      After the case opens don't trust it. At least in my language it was vague and unclear how to proceed. After writing an additional entry to my case I received the option to start a live chat. The EA representative was able to add the base game to the EA app (not steam!). I had to add the DLC's myself. GO into steam and take the two serial keys from there. Then add them in your EA app library.

      I hope that helps everyone else. Please be nice to the representatives. EA might try to limit their customer duties, but their employees are not the bad execs but people like us.

      Edit: @csgHD Check my other post out (previous page) and afterward this post right here. This should help you

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