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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

I bought Battlefield : Bad Company 2 on Humblebundle

Hello
I bought Battlefield 2 : Bad company 2, on humblebundle, a very long time ago, and i've recently noticed that the game is not connected to my EA-account despite me typing in my Email on the game. Therefore now I cant play the game anymore unless I buy a new copy.

Is there a way to solve this problem without me buying a new copy?

Thanks in advance.

Ozzy.

  • Straatford87's avatar
    Straatford87
    10 years ago

    @Ozzymajs

    Yes, are Game Advisors can indeed check that for you. You can contact them via EA Help:

    Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

    Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

    • The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
    • You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
    • Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.

9 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @Ozzymajs

    Being unable to access your games is most likely caused by logging in on the wrong account. In rare cases it could also mean that your account got hacked, leading you to create a new account with the email address as used previously. 

    For any further assistance in this matter, please contact a Game Advisor:

    https://help.ea.com/en/contact-us/new

    When contacting us, please do so from a computer and remember to select your country of residence from the upper left corner.

    Should you encounter further issues when setting up your request, please change your country, game or topic. It also helps to refresh the page by pressing F5 or trying another browser.

    If you are unable to login on your account, please click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.

  • j4ckcalico's avatar
    j4ckcalico
    New Novice
    10 years ago

    Same issue here. When I launch the game through Steam it can't connect to my Origin or EA accounts. It keep saying incorrect password, which is absolutely not the case.

  • j4ckcalico's avatar
    j4ckcalico
    New Novice
    10 years ago

    I did reset my password but that didn't work. I think I may have identified a possible cause. I am running the game through Steam, is it possible that Steam can't connect with our EA/Origin accounts?

    Thanks

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @jackcalicoo

    I actually have the game on Steam as well (oldschool.. 🤓), that will not pose a problem.

    By checking your account I do see some failed login attempts. I'm afraid that this means you're still using the incorrect password. Please change it, again, and you should be able to log in.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hey I appreciate your answer, but I found out that I Erred greatly.😞

    I found the Case containing the Cd which had bad company 2, I did NOT buy it on humble bundle, I bought it in a normal gamestop. However, I still cant enter since I dont know what mail the Serial number has been used on, is it possible to check what mail it was used on ?

    Thank you 😇

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @Ozzymajs

    Yes, are Game Advisors can indeed check that for you. You can contact them via EA Help:

    Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

    Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

    • The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
    • You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
    • Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.

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