Loading files seems to hang - BF3
After I have selected a server, I click "join server" and I see the progress of contacting the server, joining the server, loading file. However the file never loads. I have let it set sometimes more...
Forum Discussion
You don't give much information. Anyways, here's my list of universal solutions that solve most problems. I've highlighted the most relevant things to try. Hope that helps.
Post better:
- Please write descriptive (also the subject line) so the right people find your question and knows what it contain
- Have it worked before? When did it start not working and what did you do just before that?
- Post relevant log files, screenshots, descriptions, dxdiag, exact error messages, and all other relevant information(like platform) - even if it's stupid and obvious (there's a lot of clueless people on the internet ;-) )
-Tell what you have tried and how you did it and what the results are, in DETAIL!
Check for current outages and bugs:
- Check the Battlefield server status: ( http://www.ea.com/servers/battlefield3 )
- Check the Origin server status: http://www.origin.com/us/status
- Check News and Official Announcements on Battlelog for outages and current problems
Common questions:
- Banned? Read this: ( https://help.ea.com/in/article/information-about-banned-or-suspended-accounts )
- Veteran status / M1911 pistol / Gun Club: The Gun Club is gone and now requires a veteran status to obtain, this is gained from playing other Battlefield games. Play4Free, Heroes and 1942 is free to download and play and each give a veteran rank. Other games can be registrered at http://www.battlefieldbadcompany2.com/veteran. If that doesn't work contact EA support.
- How to contact EA? Go to https://help.ea.com/contact-us . Fill in keywords then product, category and platform. Press 'Find Solutions' --> 'I Still Need Help'. Contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: 'United States' or something else in the language selector in the bottom of the site.
- Can't access DLC/Premium? To find and handle your DLC right-click your game in Origin and click 'show game details' and scroll down to 'expansions'
Common mistakes:
- Can't find your game? Make sure you have bought BF3: Premium Edition and not just Premium.
- EA ANSWER ME!! Answers HQ is a place where users help fellow users, not a place where you can contact EA.
Things you should always try:
- Make sure your computer meet all the game requirements ( http://gamesystemrequirements.com/games.php?id=1297 )
- Try restarting your computer and network equipment (routers, switches etc.)
- Try another browser (Chrome/FireFox/IE)
- Try repairing your game in Origin (right click --> repair)
- Try reloading your games in Origin by pressing "Reload My Games"
- Check if Punkbuster is running correctly and update it manually ( https://help.ea.com/in/article/punkbuster-technical-issues )
- Try setting bf3.exe and Origin as a trusted application in the windows(/other) firewall
- Update ALL your drivers especially the graphics card but also components like soundcards, network card, motherboard/chipset, headset and mouse+keyboard, to the newest version, if the problem came with a new driver then remove that driver and downgrade to the driver that worked.
- Try testing if the problem is still there if you perform a clean boot ( http://support.microsoft.com/kb/929135 )
- Look for the problem in the pinned threads like - Check the READ FIRST post http://answers.ea.com/t5/Battlefield-3/READ-FIRST-Known-issues-guides-and-FAQs/m-p/215092/highlight/true#M17936 and http://answers.ea.com/t5/Battlefield-3/Battlefield-3-fixes-guide-read-carefully/td-p/76264
Troubleshooting:
- Try flushdns to flush your dns cache ( http://www.wikihow.com/Flush-DNS )
- Make sure Origin doesn't have connection issues ( https://help.ea.com/article/connection-issues-with-origin )
- Make sure the correct ports for BF3 is open ( https://help.ea.com/article/online-ports-for-battlefield-3 )
- Try cleaning your browsers' cache and temporary files using CCleaner ( http://www.piriform.com/ccleaner )
- Try reinstalling Origin by manually uninstalling first ( https://help.ea.com/article/manually-uninstalling-origin ) + make sure it's the newest version
- Try reinstalling the game by manually uninstalling first ( https://help.ea.com/article/How-to-manually-uninstall-Battlefield-3 )
- If you have a Realtek soundcard try disabling it in the BIOS
- Make sure your CPU/other is not overheating, check if all fans are running and record and post your temperatures here
- Try deleting the BF3 Settings folder in C:/Users/USERNAME/My Documents/Battlefield 3
- Possible connection problems? Try doing a UOtrace to EA's servers to check for problems - https://help.ea.com/article/how-to-uo-trace - also do a pingtest.net and a speedtest.net and remember to post all the results.
- DirectX error? Try reinstalling DirectX ( http://pcsupport.about.com/od/fixtheproblem/ht/directx9xp.htm )
- Use Windows Eventviewer to look at the error in xml and copy/paste the solution here
- Run Origin and Battlefield 3 as administrator ( http://technet.microsoft.com/en-us/magazine/ff431742.aspx )
- Go to the cloud button on BF3 and uncheck the “enable cloud storage for all games” box. Launch the game, quit it and re-enable the cloud storage box. Make sure to use the local data when the information box popping up.
Please accept solutions if they are correct and press the XP button if somebody helped you. This way you help others in the same situation.
Cheers
-Carbonic
Hi Carbonic. Thanks for your reply.
I have not had BF3 for very long, but when I first ran it, I had no problems getting to the website and further connecting to games. This last weekend was the first time I have seen the problem. On the website, I can see the servers and run the filters to narrow down to games, so I don't thing I have a generic issue with getting onto the web (My speedtest is 33Megs download and 2.5Megs upload). It is only after I click on a game server and then "Join Server" where the trouble begins. The messages that stream by indicate things like "connecting to the server", "initializing", "logging in", and finally "loading" with a little blue flashing box.
Perhaps I am just impatient, but usually when a game does load, it is only a delay of about 15 seconds at most before the screen goes dark for a second or two followed by the deploy screen. When I run into the trouble loading, the file never seems to load and I never get to the dark screen/deploy screen. There does not seem to be an indicator showing file load progress so I have very little to go on as to what is happening.
I can click the "X" next to the "Loading" line and it then asks me if I am sure, that I will quit loading. Upon clicking the OK button, I end back at the main screen where I again can search for another server using the filters. Sometimes rebooting may help, but not always.
I am running Windows 7, Home Premium, 64 bit with 8G of RAM. Processor is i7-4770 running 3.4GHz. It is a pretty new computer so I am fairly certain I meet all the system requirements.
I will try checking the server status next time, but would think the fact it connects and logs in means the server is up and running.
Any help you can give is greatly appreciated as playing is more fun that watching a blinking blue box.
Mr_F
OP do you ever get to the server loading screen or just the battlelog loading screen where the square says loading? I've noticed that when I switched browsers from IE to Firefix the game will contact the server but will not minimize until I click on the BF3 icon in the task bar next to the origin icon. When I click it the game maximized and then goes to the server loading screeen and I join the server as normal. In IE the game maximizes by itself and joins the server so look at our task bar next time you try to join a server.
