Forum Discussion
Hello everyone
All of my war bond unlock weapons are gone. I can use these weapons in game, view them and customize them via companion app(mobile and pc web browser) but i cant view or equip or customize them through "customize soldier" section in main menu.
Possible solutions i tried and didnt work :
1. Deleting BF1 save files in documents folder and closing cloud backup option in origin to ensure ill get fresh save files after starting the game.
2. Playing a few games to sync with servers.
3. Repairing the game (which i think the most useless option that i have never seen this fixing a single bug for any one else in the world)
4. Uninstalling BF1, origin and other related EA products and clearing all the files that are created by EA apps or games and then re installing origin and BF1.
None of these worked. If you guys know the solution, please share. Thank you
- EA_Blueberry7 years ago
Community Manager
Very odd you're not able to customize your loadouts at the menu. Have you tried rebooting your network to see if a fresh connection to our servers resolves this?
I'd try clearing the cache for Origin too.
Clearing the cache for Originhttps://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
- 7 years ago
@EA_Blueberryas i mention in my question that i already deleted bf1, origin and EVERY single file on my pc that was created by origin and other ea products. including the cache files in app data and program data folders. so clearing cache wouldnt work. its basic lagic. and no, rebooting the network is not working as well.
- 7 years ago
- I know it's not helpful to say this is also happening to me, but it is. Can you still change weapon skins from soldier customize? For me, the "visuals" option when customizing a weapon is now gone, for the weapons that it still lets me equip.
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