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Hi there,
Are you sure you have the correct product code? Are you redeeming the code in-game or via PSN Store?
Check these things first and report back here again.
Also. Which language is your primary? You can post in your language instead, if that makes it easier for you. 🙂
We also have some different sections here on Answer HQ, specific for other languages.
Cheers,
Timmie.
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