Not getting the game but being charged tax
Ok, so I have decided to get Battlefield 3 with my pre-paid Visa card I got. So I downloaded Origin and signed in and went to the store and found Battlefield 3, filled in my card information and went to checkout. But, I kept getting a error message. "Your order could not be completed. Please try again later or contact Origin Help." So I decided to go onto the origin website and buy the game from there. I kept getting the same message. I went online to check my cards balance to see if it charged me anything. Turns out I was charged $1.10 two times for what seems to be no reason. When I launched Origin from my desktop to cancel the order I was charged yet another $1.10. This is what it says when I check my purchase history for my card:
I am now out $3.30 and am left with no Battlefield 3. Please help.
For order problems you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us
I recommend that you use the telephone option and the callback option so you don't have to stay on hold for a long time.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
