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andreiamjj's avatar
andreiamjj
11 years ago
Solved

Origin account hacked and new security question in russian!

Origin account hacked and new security question in russian(I can´t change my user back or make other modifications).Please advice ASAP
battlefield 3
SolitaryEclectic's avatar
SolitaryEclectic
Legend
11 years ago

Hi Transsib19,

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

  • Anonymous's avatar
    Anonymous
    11 years ago

    I have this same exact problem but at the end of the 4 step process there is no option to 'Ask for a callback" ... all I can see is a half cut off 'Back' option. I would like to change my name back to jpmwolf91 as soon as possible.. yochelyoyoyoyo doesn't sit too well with me.

    Here is what I see after the 4 step ticket process. http://i.imgur.com/eKTfJLO.png

    • IIPrest0nII's avatar
      IIPrest0nII
      Hero (Retired)
      11 years ago
      @jpmwolf91 wrote:

      I have this same exact problem but at the end of the 4 step process there is no option to 'Ask for a callback" ... all I can see is a half cut off 'Back' option. I would like to change my name back to jpmwolf91 as soon as possible.. yochelyoyoyoyo doesn't sit too well with me.

      Here is what I see after the 4 step ticket process. http://i.imgur.com/eKTfJLO.png

      Hi @jpmwolf91

      1) Go to http://help.ea.com/en/contact-us/new/
      2) Select a game or product and select your platforms (Mac or PC)
      3)Select a Topic (Some topics do not support the option "Live Chat". If you select "Account Management" option "Live Chat" will be available. If you select a "Account Security" option "Live Chat" will not be available.).
      Also, I advise you prepare all information about your Account.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi, I have the same problem.. I did all the steps, except choosing my country, Im from Chile, its not on the list. But I still have the problem... pls help.

    • IIPrest0nII's avatar
      IIPrest0nII
      Hero (Retired)
      8 years ago
      @mr_forow wrote:

      Hi, I have the same problem.. I did all the steps, except choosing my country, Im from Chile, its not on the list. But I still have the problem... pls help.

      @mr_forow Please check this link to find various options to contact EA support: How to contact EA support

      If you would like to contact via Live Chat, make sure you selected US flag and click on Contact US button. Then select your platform, game (in your case it's Origin) and select a topic: Manage My Account, then select an issue: Can't login. After, you should get Live Chat option so just enter a Subject and click on Chat Now. If you have difficulties with getting Live Chat, please check my link where you can find an additional information.

      • Anonymous's avatar
        Anonymous
        7 years ago

        When I went to live chat, the operator asked for my email address.  Then, the operator asked for the password to my email. Needless to say, I terninated the conversation. I am now looking to delete my accounts.

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