Test connection to BF1 server Australia

There are some useful tests and solutions in this troubleshooting, you can also select your platform for further information:

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

I hope this helps to improve your connection 🙂

Thanks. Yep, I have gone through all of them already before I posted with no positive outcome (running as admin, flush DNS, clean boot, opening ports, IPv4, UPnP, NAT, disabling av, disabling firewall and a few other suggestions I came across).  I've contacted my ISP who has asked if I can provide an Australian BF1 server IP address so they can test for packet loss.

This page https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection mentions a couple of server IP addresses but not for BF1.  Entering easo.ea.com in the UOTrace program that is mentioned doesn't give me a server list as it is described on that page. Any other way to find out?

I´ve tried the UOTrace now, easo.ea.com was already there and it connected with about 15-20 servers.

I had to click advanced again to open the list.

I think those are EA servers, don´t know how many of them are specifically for BF1.

Maybe someone else is able to explain this a little bit better.

You mentioned IPv4, does your provider use it? 

Got a list of servers yesterday but today it does't seem to work.. They must use IPv4 coz if I disable it and enable IPv6 I can't connect at all.

I've been monitoring the in game stats for the 1 or 2 mins that it usually takes before I get the server disconnected error. Packet loss seems to average between 1% to 5% with an occassional spike to 20% or so, highest I've come across was 49%..  It did not see a trend of a huge spike followed by being kicked. Although the screen normally freezes for a couple of secs with players not moving etc so the stats do not update at that point either.   What I did notice is that on servers with only a couple of players or where I'm the only player I mostly don't seem to get the server disconnected error, not sure what to read into that though?

My ISP gathered some data while I tried to join a couple of games which they will analyse, they might be able to isolate the problem, but not counting on it. 

Are there Australian BF1 servers at all, or do you use the Asian ones?

I guess BF1 allows a limited number of high-ping-players or a maximum ping, how high is yours ingame?

You mentioned trying a mobile hotspot, are you playing wireless or are you connected via LAN when your problems occur?

I hope your ISP can sort out some useful data 🤞

Yes, there are Australian BF1 servers, they show up in game with Australian flags in the 'Oceania' region.

Ping is not an issue, it's mostly around 80-85ms so that should be fine.  Wireless or via ethernet cable makes no difference, if I connect to my router wirelessly and use a VPN then I can join multiplayer games without the problem occurring.  When I tried a mobile hotspot my laptop connects to my phone wirelessly which then connects to the internet using 4G via my mobile provider, this also worked fine and I did not get the server disconnected problem - this burned through my mobile data for the month in about 3 sessions though...

Response from my ISP was as I expected: "Our engineers were unable to detect any network issues that is effecting your service. Please further check this issue with EA as they are controlling and managing the incoming traffic to their network".

I'll take my laptop to a friends and see if I get the issue if I connect through their ISP.

Any other suggestions are very welcome?

🤔

No, i don´t have other suggestions, sorry.

Trying your friends ISP is a good idea 👍

You have already and successfully tried some solutions, it sounds like your ISP could be  the problem.

Hopefully your friends ISP works with your PC so that you can change yours soon.

Good luck 🙂

Tried through the friend's ISP - its a different provider.  Unfortunately same result, had slightly better ping of around 60ms, but got kicked after a minute or so with the server disconnected message.  So my hardware is fine (as I can play multiplayer through VPN or mobile hotspot), ISP looks a little less suspect (as my ISP said the network is fine and also it's less likely (albeit still possible..) that 2 different ISP's would have the same problem), so l reckon this starts to point to something on the EA side.  Agree?

I logged a case with EA (via help.ea.com) and they asked me to run UOTrace, provided the results (4 IP's in the list showed 100% packet loss although I'm not sure what that means..) and the case has now been passed on to the 'technical team'.  So hopefully that'll result in something...

I agree that it´s something between a normal Australian ISP and EA Servers.

Hopefully EA will solve this, I´m running out of ideas, I think you have tried everything you can.

Could you play via VPN permanently if there won´t be a satisfactory result? Would there be any disadvantages?

Yep, I'd have to pay for a VPN.  Currently using a free one through Avira which only gives 1GB of traffic, prob lasts around 5-6 hrs of multiplayer games or so.