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Kravenson's avatar
Kravenson
Rising Newcomer
29 days ago

The EA keeps asking me to reset my password repeatedly.

Hello,

I downloaded and installed Battlefield 1 via Steam. However, when I try to launch the game, the EA app opens and keeps asking me to reset my password. I’ve reset it three times and created a new password, but I still get the same message and the game doesn't launch.

I can log into both the EA app and the Steam app without any issues. The accounts are linked, but Battlefield 1 does not appear in my EA library—it only shows up in Steam.

What could be the problem?

Thank you.

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hey Kravenson​,

    It sounds like your Steam and EA account (at least the one you're using to reset the password) might not be linked after all. That would also explain why you're not seeing your game in your EA app library. Could you quickly try logging in here with your EA account details and let me know if you see your Steam account linked properly?

  • Kravenson's avatar
    Kravenson
    Rising Newcomer
    23 days ago

    Hello QuennBee,

    I have followed the link you provided and successfully logged into my EA account. My Steam account is indeed linked to my EA account.

    However, I am still unable to access the game through the EA app.
    Could you please assist me further in resolving this issue?

    Thank you in advance for your support.

    Best Regards,

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