Unable to pre-order Battlefield4, error code: 10048

At 19th oct 2013 I was pre-ordered BF4 standard edition + premium membership and successfully I got the Order confirmation on my email right away..

Order number 1249020xxx

happily my bf4 showed up at my origin application with grayed icon saying "the game not released until 29th" it still normal..

Later on 21st I bought another deluxe + premium for my friend and succeed... (different account but I used my CC as payment)

sadly today 26th morning I received new email saying "Pre-Order billing problem"

saying "there seems to be an issue with your payment method that prevented this order from going through" bla bla bla

they told me to re-pre-order (you will not be charged twice.) only standard edition?

The funny thing is:

1. They only said (on 26th email) I was fail to pre-order only the standard edition, they don't even put my premium membership as fail, while its failed too in my order history.

2. I was successfully pre-order and they add the game to my origin mygames , today they removed it (of course because there was a problem)

3. While I was failed, the bf4 I bought for my friend wasn't failed he even successfully pre-load it today

4. If there's payment problem why now my friend doesn't have any problem while I used same payment method and bill information, I even pre-order mine sooner , also why did they inform me 1 week later

5.i've contacted support team and said they escalate to specialist team and wait for further email but they don't give me case number instead asking me to try with different creditcard

6.okay now it became worst they said my account FRAUD with different CC

7.again I contact another livechat with CS he said "I know ur problem and we're currently working with ur case, just wait"

 and again without case number "you got any question?" of course i don't cus im speechless. and send me an email saying my case been closed!

??? my case is not solved

8. Tried again to purchase, now it says "we unable to process your payment right now 10048" forum said its because EA server overload

the problem is I've pre-ordered it from long time before release date because I want to play it at D-Day

I've read through the forum sayin we have to wait for 3-5 days for specialist call while the game released in 1 day 18 hours

I don't even know if my case being worked seeing they case closed mine, while I had no luck to purchase again with this overload problem.

I feel like ive been queue to enter a music concert long time before its open and they let me pass and just about the show start the security kick me off and tell me to re-queue start over again with lonnnnngggg queue line (due to overload problem) to buy another ticket

at least make priority..

thanks..