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KShub89's avatar
KShub89
7 years ago

xbox one battlefield 3 existing player profile data appears to be damaged and ca

Have deleted the game and my game save reinstalled and ran the game. Still have the same problem with it saying "Battlefield 3 existing player profile data appears to be damaged and cannot be used." ...
battlefield 3
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

There's a few things we can try here if you're still getting that error.

  1. Power cycle the console: http://bit.ly/XB1_PowerCycle

  2. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

  3. Remove the Gamertag from your Xbox One and re-add it. https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
  4. Go to My Games & Apps and delete the saved data for BF3.

Keep us updated and good luck!

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