Forum Discussion

7 years ago

xbox one battlefield 3 existing player profile data appears to be damaged and ca

Have deleted the game and my game save reinstalled and ran the game. Still have the same problem with it saying "Battlefield 3 existing player profile data appears to be damaged and cannot be used." ...

battlefield 3

EA_Blueberry

Community Admin

7 years ago

There's a few things we can try here if you're still getting that error.

Power cycle the console: http://bit.ly/XB1_PowerCycle
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Remove the Gamertag from your Xbox One and re-add it. https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
Go to My Games & Apps and delete the saved data for BF3.

Keep us updated and good luck!

KShub89
7 years ago
So after trying all of these solutions it still has not fixed the issue...
- EA_Blueberry
  Community Admin
  7 years ago
  Thanks for getting back. What about this solution, does this work? https://answers.ea.com/t5/Battlefield-3/quot-Existing-player-profile-data-appears-to-be-damaged-quot/m-p/85100/highlight/true#M10012
  - KILBY1
    6 years ago
    None of these resolved my issue., still getting the "Existing player profile data appears to be damaged and cannot be used." error