Weapon unlock issue

I paid for a subscription a few days ago to get into BF5. Immediately I run into the (kind of major) issue that I cannot unlock _any_ weapons.

I have the required rank/level and the XP progression says I have them, but the 'replace weapon' option under 'your company' still has them locked stating I don't have the required level yet.

Reading up on the issue I find out this has been going on for more than 2 years? A major issue in the game going unsolved for 2 years? Another episode of EA taking money but really not giving about the people who pay their (huge) salaries? We keep being sent off with 'we are working on it' without any further information? How is something that people are PAYING FOR not being fixed?

Aangepast door EA_Neil. Denk aan het taalgebruik.