I've bought battlefield 1 (steam) and battlefield V and I can't even play it? Some of my games just refuse to launch without any messages (not just the ones mentioned). I want a fix or a refund.

Here's an installLog of Battlefield V and Battlefield 1 has a different kind of installer, I'm not sure what to do, do you need anything else?

@EA_Illium I did it' here's a report ID 743ea41f-65bf-4e13-98db-0668a1c09342

HI @Pooviee Apologies for the delay! As @19Romulus84 mentioned a reinstall of Windows might help if something is corrupted or conflicting with a game file. For resetting it can delete your files from the PC, for more info check out Microsoft's article: Reinstall Windows If possible, we can try to run a Clean Boot first which won't delete anything but disables all services outside of windows incase something is conflicting with BF from launching. Cheers!

@Pooviee I read this whole thread and I feel very sorry for you that you bought the game and can't even play it. Unfortunately, as much as I would like to, I don't know how to help you, nothing comes to mind, but I suspect that something may be biting somewhere. By the way, this is a terrible idea and a lot of people have problems with it, for example, that they buy games published by EA on STEAM. They have a problem between themselves somewhere because I read a lot of posts that someone bought an EA game not on EA app or old ORIGIN but on STEAM and the game didn't work for him, but it's also not your case because you write that you have BFV on the EA app so it should work. I have 5200 hours in BFV, I have the game almost from the premiere, once on ORIGIN, now on EA app and the game has always worked for me. As a consolation, I can tell you that there are literally so many cheaters in the game at the moment that it's hard to find a clean server, literally, there are hours when 50% of the servers have 2-3 cheaters. By the way, this is simply a scandal, someone should be held accountable for it. Although of course the game should work for you and there is nothing to even talk about here. When I have some time and inclination, I'll try to brainstorm and look for a solution, if something comes to my mind, I'll write you.

@Pooviee It was for you when ORIGIN was BFV worked and you could play it normally, and after switching to the EA app, not anymore? I want to understand you well? Have you suddenly lost more games that you used to play and which worked normally? Honestly, I've read a lot of posts in the thread but I don't know if you've tried reinstalling Windows? I assume you have Windows 11? You can't go back to 10? And then how it was, everything worked for you, if so, did you have Windows 10 or Windows 11 then? Don't you have a friend who still has Windows 10 if it worked for you? Although I'm overcomplicating things, there must be a reason, nothing happens without a reason. Where did you buy BFV on ORIGIN or on STEAM? If it's on ORIGIN, it should switch to EA app. It was like that for me, the library of games from ORIGIN switched to EA app. Do as I tell you, reinstall the system. Alternatively, you can literally uninstall every STEAM and EA app game first, then uninstall STEAM and EAapp itself. Then re-install the EA app and STEAM again and again, where you bought the games, as you bought BFV on ORIGIN, now you will have it on the EA app, then install it on the EA app. Although in my opinion it would be easier and faster to reinstall Windows. If you can't do it, ask someone, I think there's a good chance it will work. Take and reinstall Windows. Write if it helped.

Can't play BF1 & BFV on Steam | EA Forums

30 Replies

EA_Illium
EA Staff (Retired)
3 years ago
Hi @Pooviee Can we try going through the following steps?

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Steam - Verify in your library

Run the System File Checker tool then Check for Windows and GPU updates

Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings

Guide for Troubleshooting Graphics issues

Check for other applications that may be limiting EA App or Game performance

Thanks!
Pooviee
3 years ago
@EA_Illium It didn't work ☹️
EA_Illium
EA Staff (Retired)
3 years ago
HI @Pooviee Can you try to put your device in a Clean Boot and then launch Battlefield? If this continues could we get a DxDiag?
Pooviee
3 years ago
Clean boot didn't work so I'm sending you the dxdiag
dxdiag.txt108 KB
EA_Illium
EA Staff (Retired)
3 years ago
HI @Pooviee To check what is the error message you are seeing? Would it be possible to get a screenshot or video of it?

Also, can we try to Install/Repair your VC++ files for Battlefield and check if the error continues?

Thanks!
Pooviee
3 years ago
I get no error message, it simply closes and opens up again. I can't upload videos, so I uploaded them on youtube, here's two links https://www.youtube.com/watch?v=_7dpr3UfKX8
https://www.youtube.com/watch?v=1JByPeETFaA
Reinstalling and repairing VC++ files didn't work.
EA_Illium
EA Staff (Retired)
3 years ago
HI @Pooviee Thanks for the videos!

To check, do you have another profile on your PC we can try to launch through? If not, can we try a new user account and check if the same behavior happens?

Cheers!
Pooviee
3 years ago
@EA_Illium Unfortunately the same same happens even on my admin user
EA_Illium
EA Staff (Retired)
3 years ago
Hi @Pooviee Thanks for going through those steps and updating the thread.

We've shared this with the team, I wanted to check if I could get an EA App error report.

Using the EA Error Reporter in the EA app

Thanks!
Pooviee
3 years ago
Here's an installLog of Battlefield V and Battlefield 1 has a different kind of installer, I'm not sure what to do, do you need anything else?
InstallLog.txt15 KB

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Can't play BF1 & BFV on Steam

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