Hi matthewusf200,
You will need to talk to EA Help I'm afraid, as nobody here has the ability to provide missing items. The steps below should give you a contact option (I just tested and got the email option):
If you don't get the contact option, try using the site while not logged into your account (make sure you select the option to remain logged out if it appears).
I've tried doing this, but EA won't continue with the case unless I authorise it, and when I hit the button to do that, it sends me back to the community answers
How do you mean authorise it? I dont quite understand. You should be able to create the case without signing in at all, but I might be able to work out where it's going wrong if I know more.
When you follow the link from the email after making a case, it says you need to resume the case, but all this does is take me back to the community answers page and doesn't say how to contact EA
