[Information Request] Can't get online bf5
Can some one help me whit this problem I have it after update. I try to repair game restarted pc I have internet everything is running only not bf5.
[CM - Editing title for information request]
Forum Discussion
EA_Aljo
Community Manager
Community ManagerWhat exactly is the message you're seeing when you try to connect?
You have lost connection to the EA servers
Online features will be unavailable. Please try again. Please check ea.com/unable-to-connect for more information
- EA_Aljo
I'd like you to try clearing your alternate MAC address with these steps:
- Go to your Xbox One Settings (Just press Start, then click Settings)
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
Your Xbox will restart now. Try again and let me know if you can connect or not.
I got in contact with EA support and did everything they told that includes clearing alternate mac and nothing worked im about to uninstall ot and reinstall it and hopefully that does something
- @EA_Aljo I have tried clearing the alternative Mac address, I can't get online either and I have follwed all the power cycling guides, my account is not banned I have active Xbox subscription and there are no network outages here my Xbox is online Console still failing to connect to servers for the past 10 hours now
I'm going to try to uninstall and reinstall I'll let you know how that goes
- @EA_Aljo Nothing works I've tried it all I'm on xbox one
Yes me too started last night when I logged on to download the new patch have not been able to get on.
1. Power cycled modem, router, and xbox
2. Changed xbox DNS settings to google (8.8.8.8. 8.8.4.4)
3.The following ports are open on my Xbox
TCP: 53, 80, 3074, 1863
UDP: 53, 88, 500, 3074, 3544, 4500, 1863
4. I have ran and OU trace to all results came back healthy
East Coast: 159.153.92.28
West Coast: 159.153.68.252
Europe: 159.153.72.252
I can connect to all other services and games, I am experiencing no network issues except with BFV. All other games and streaming services are healthy.
Same for me all day
- EA_Aljo
Can you try the suggestions I've posted in this thread and let me know if any of them work? What system are you on?
Same issue for me. Been getting this for hours:
You have lost connection to the EA servers
Online features will be unavailable. Please try again. Please check ea.com/unable-to-connect for more information
I am on PC and have tried everything suggested so far.
I’m getting the same message?
