I have this issue with BF5 where the game intermittently stops taking in keyboard and mouse inputs. It happens randomly but frequently enough to make multiplayer unplayable. It only happens with BF 5, other games do not have this problem so it's not an issue with my i/o devices. I disabled all overlays (discord, Nvidia, origin) but that didn't help. I play on Asus ROG Strix G512LI laptop with Intel i7 10th gen, 24GB RAM, Nvidia GeForce GTX 1650, Samsung 970 EVO Plus 1TB. I use the laptop's keyboard and Razer Basilisk v2 mouse. I tried to play with another mouse but that did not solve the issue either. Could anyone kindly tell me if it can be fixed?

Hi @raza017, It sounds like there might be something taking window focus away from the game, based on what you described. Have you had the chance to try starting up your PC in a Clean Boot to see if that makes a difference? If there is something else running that might be causing this to happen that may help get around it. You can find more information on how to set up a Clean Boot over at the EA Help website. Once you've had the chance to give this a try please let me know how it goes. Thanks! /Kent

Mouse and Keyboard stops working intermittently

17 Replies

EA_Kent
Community Manager
5 years ago
Hi @raza017,

It sounds like there might be something taking window focus away from the game, based on what you described.

Have you had the chance to try starting up your PC in a Clean Boot to see if that makes a difference? If there is something else running that might be causing this to happen that may help get around it.

You can find more information on how to set up a Clean Boot over at the EA Help website. Once you've had the chance to give this a try please let me know how it goes. Thanks!

/Kent
Pyroet_FR
4 years ago
Same here...
Only on Battlefield, all other games are ok.
EA_Kent
Community Manager
4 years ago
Hi @Pyroet_FR,

Were you able to try setting up a Clean Boot on your PC? Is the same thing still happening?
maoyumi
4 years ago
Im having the same issue.
EA_Kent
Community Manager
4 years ago
Hi @maoyumi,

Can you share a DxDiag when you've got the chance? You can find more details on how to pull one up at the EA Help website.

Once you have the text file please attach it to this thread. Thanks!
METALH3AD
4 years ago
I am having the same issue. Here is my DxDiag log.
DxDiag.txt93 KB
EA_Kent
Community Manager
4 years ago
Hey @METALH3AD,

Thank you for sharing!

Does your keyboard have its own software?
METALH3AD
4 years ago
It can but I don't use it. I use the default Windows drivers. I have used different mice and the issue is still present.
The_Tibber
4 years ago
Try installing the BETA EA game launcher https://www.ea.com/ea-app-beta
Origin has been known to cause input issues and this maybe it.
@METALH3AD @raza017 @maoyumi
Gholdnor
4 years ago
@EA_Kent I am having the same issue as the OP. When playing, the game seemingly randomly stops receiving input from both mouse and keyboard. I can alt-tab and use both just fine, but when going back to the game they do not work. I am running the game in admin mode, and I have tried it both with and without the mouse/keyboard's respective software running in the background. When the input stops being received, it usually stops receiving input for around one to two minutes before it just starts working again. This was not happening at all in the previous couple of days, but it has started happening more and more frequently. It now happens multiple times per game, making the game unplayable. My graphics drivers are updated, and I have attached the DxDiag file.
DxDiag.txt110 KB