Just letting you know that your reports on the BFV bans have been received and passed along. If you haven't already done so, please follow these steps to create an appeal and the Terms of Service team will take another look at the impacted account. If you've submitted an appeal and had already received a reply before this point, please feel free to submit a new appeal.
After submitting an appeal, you can keep an eye on the status of the appeal(s) here. If it says 'Transferred' or 'Waiting on Studio,' then the appeal is still being investigated and has been passed along to the right team for the case. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays.
As a heads up, we've combined multiple threads on this topic to make sure the information wasn't missed.
Thanks for your patience while waiting for an update!
Unfortunately, we're unable to support any account-related requests here on the forums, including account bans. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so that our Terms of Service team can take another look. Hopefully following the link on that page will help load the Penalty History site, but if not, the page also offers an alternative method.
Once you create an appeal, you can keep tabs on the status of your case by accessing your case history page. The ToS team will connect with you via email once they complete their review of your case. Please note that response times may vary, so we appreciate your patience!
problem is when i hit the appeal and penealty history see pic i cant get any longer.
cannot go the page, only getting the swirling vortex
only thing i got is under advance launce option -PerfOverlay.FpsDisplayScale 3-
cant see that should result in a ban
fun part under Open CasesYou don't have any open cases right now.
finaly got inYou can no longer access Battlefield V.
Your ban began on Jan. 09, 2026 and is permanent.
Why we took action
We observed Gameplay enhancement in BATTLEFIELD V.
This means using unauthorized methods to enhance in-game performance by removing gameplay constraints or improving in-game abilities (e.g. weapon, movement, or item enhancements).
lol got a razer mouse and a old merch stealth keyboard and my pc wtf
Calls are not taken into account by support once EA has responded initially. What should I do? In other discussions on the EA forum, community managers say to try again, but the email sent by EA shows that the penalty is final and justified, even though it is a false positive: Hello,
Thank you for contacting us about the action taken on your account.
We have received your message and have conducted a thorough investigation of your account. After reviewing your case, we have taken the appropriate action in accordance with EA's policy and procedures.
What this means
We have confirmed that your account was involved in cheating. Therefore, we will not be removing the penalty applied to your account.
You are violating our rules (https://www.ea.com/fr-fr/terms-of-service#section6) if you: • Use software that disrupts or interferes with an EA service or another user's account. • Use unofficial features, exploits, or cheat codes in the game that disrupt an EA service or another user's account. • Use software or cheat codes that disconnect other users from EA servers.
Questions?
• Check out our rules of conduct at https://help.ea.com/fr-fr/help/faq/play-by-the-ea-rules/
• Read our full User Agreement. These are the terms you agree to when you create an EA account or use EA services: http://www.ea.com/fr-fr/terms-of-service
Please do not reply to this email, as your response will go to an unmonitored inbox. If you need further assistance, please visit our website:
https://help.ea.com/help-home/
Do you believe your account has been locked, banned, or suspended in error? Follow this procedure to obtain information about your account ban:
J'ai refait un appel de bannissement, j'ai précisé dans cet appel que je demandais à être examiné par un humain et non un bot, j'ai envoyé un pdf/docs avec des screenshots de mes stats de bftracker, mon score hack de bfhacker ainsi qu'un lien youtube vers un gameplay de moi
Pour l'instant mon dossier est "en attente du studio"
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