My son’s account can’t connect to ea online on BFV

I have game pass and my account is logged into my son’s Xbox giving him access to game pass. He has never been able to play BF V under his account though. Today I found a thread that mentions BFv is not shareable so I bought the game on his account. Still doesn’t work. Says “failed to connect to EA online”. I have confirmed his family settings are completely unlocked. I am completely lost on this. EA hasnt helped me much on this. Please help!!!