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johnbigjoh231's avatar
johnbigjoh231
7 years ago

Not connecting

Anyone else having trouble with connecting to any of the BFs been starring at the circle going round for about 15 minutes now
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

Hey @Phishyphryday can you connect? There were some download/connectivity issues earlier but it should be cleared up by now. Try restarting your console this way before jumping into the game.

  1. Power cycle the console: http://bit.ly/XB1_PowerCycle
  2. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

If you're still not able to connect after those steps, we've actually seen others get online after making some DNS changes on the Xbox that's mentioned in threads here: 

https://answers.ea.com/t5/Technical-Issues/i-can-t-go-online-in-battlefield-1-and-battlefield-4/m-p/7332642#M35727

https://answers.ea.com/t5/Bug-Reports/Cannot-connect-to-ea-on-BF5/td-p/7275152/page/2

Phishyphryday's avatar
Phishyphryday
7 years ago
Yup I tried clearing the MAC address, that didn’t work, I tried changing my dns settings and that didn’t work either...
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    7 years ago

    @Phishyphryday 

    What is your NAT type and do you have an Xbox Live Gold membership?

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