Forum Discussion

mkidd5's avatar
mkidd5
6 years ago
Solved

Not recognizing the game as purchased/owned

Hello all, I am experiencing a very awkward thing that I've never on Origin before. I purchased Battlefield V sometime ago, even played the first campaign mission to try it out. So after a cou...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @mkidd5 

    Thanks for giving it a shot. 

    I wonder if this is something account-related. I think it would be best to reach out to the EA Help team so they can bring up your account and take a look. You can find more details on how to set up a case with them at the EA Help website. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@mkidd5 

Thanks for giving it a shot!

Can you try setting up a Clean Boot on your PC to see if that helps at all? If there's something else running that's preventing Battlefield V from launching that might help. 


For more details on how to set up a Clean Boot check out the EA Help website. Let me know if that helps. 

/Kent

mkidd5's avatar
mkidd5
6 years ago

Hi @EA_Kent ,

Thanks for the advice but this didn't help either.
Hopefully, we are going to sort this out soon.

So, what shall we do?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @mkidd5 

    Thanks for giving it a shot. 

    I wonder if this is something account-related. I think it would be best to reach out to the EA Help team so they can bring up your account and take a look. You can find more details on how to set up a case with them at the EA Help website. 

    /Kent

    • Sentenial7023's avatar
      Sentenial7023
      5 years ago

      I have the same problem but I am on a Playstation 4. I own the game and I am around level 60 but I cannot quick launch bfv through the battlefield menu because apparently it thinks I dont have the game. Bfv doesnt come upon my battlefield companion either, it just weird and annoying. 

      • ElliotLH's avatar
        ElliotLH
        Hero+
        5 years ago
        @Sentenial7023 BFV wasn't ever added to the companion but if you own the game and it's installed then you should be able to play it. It may be worth restoring the licence or reinstalling if you can't open it at all.

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