Yes you are very right my friend and I have here a message for all community MANAGERS...
Don't twist and try to escape towards a easy copy/paste messages...if you don't like what you are doing then quite your job as a CM if you don't fit to this job as intended, to make a healthy community.
I send a message to Contact EA and they clearly state:
Hi There, Nice to meet you.
Thank you for contacting EA. My name is Rhitukarsh and I would assist you today.
After reviewing your case, I came to know that you want to report a player who is spoiling the enjoyment of the game. Please don't worry, I will do my best to help you with the issue.
I have saved the information you have provided and available for the Studio to investigate and take an action. Please be assured your concern is our top priority, we will investigate this report and take necessary action in accordance with our Terms of Services. Due to our Privacy Policy, we will be unable to disclose the results of this investigation.
For more information, please go through the below help article.
https://help.ea.com/en-in/help/faq/report-players-for-cheating-abuse-and-harassment/
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at “http://answers.ea.com".
Thank you once again for contacting EA.
-Please write and accept your job as it is specificate in "Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at “http://answers.ea.com"."
Thank you for understanding.
