Forum Discussion

strazaq's avatar
strazaq
6 years ago

Support doesn't want to help with Battlefield V refund

Hello, I bought Battlefield V PC through the official european EA store website exactly a week ago. Due to the relatively slow connection with the Internet, I've been downloading the game for about ...
strazaq's avatar
strazaq
6 years ago
@iluminatethesky I do. It's 55295336 and 55297430. I already told them that I'm not going to buy anything from EA in the future. If they treat customers like this they won't get my money anymore. I have quite big Origin games collection and never asked for a return before. It's my first time with an awful result. That's great method to lose clients.

BTW why do you need those numbers? Is there anything more to do with this case to get my money back? I thought about Visa chargeback and wanted to contact my lawyer next week as a last resort.
iluminatethesky's avatar
iluminatethesky
Legend
6 years ago

@strazaq

I understand that it's really frustrating, but thank you for the Case Numbers.

I'll raise this up, and see if someone can assist you with this 🙂

- iluminate

  • strazaq's avatar
    strazaq
    6 years ago
    @iluminatethesky Thanks. I would be very suprised after my today's experience with EA Support but please try your best. They just keep repeating that they're willing to help but their system and policies don't allow them to. To me it's that they just don't want to or don't know how to.
    • iluminatethesky's avatar
      iluminatethesky
      Legend
      6 years ago

      @strazaq

      You're welcome 🙂

      I did let them know about this issue you're experiencing, so hopefully we'll hear something back soon.

      - iluminate

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