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I have just received another answer, this time on Twitter. Nobody wants to help me and I have not received any explanations. All that EA has to say is "You're not eligible". I don't know why, I don't know if it's normal, I will not get any contact to supervisor/manager/etc. Nobody listens, nobody reads what I have to say, nobody thinks there. They just hired human-bots who keep repeating, repeating, repeating... People who can think probably never looked for a job in EA. That's just sad.
Their response on Twitter:
"Hi there, I appreciate you are looking for a refund on a game you bought, checking on the case it appears you are outside of the refund eligibility for the great games guarantee. As mentioned on the forum The fact you are not seeing the option for a refund may mean that you are outside the criteria for a refund under the offer:
https://help.ea.com/en/help/account/returns-and-cancellations/ I am sorry for any frustration caused, but we are not able to refund you in this case. -Paul"
People, remember. DON'T buy Battlefield V. This game is s&%t and you can't return it after purchase. "YOU'RE NOT ELIGIBLE." From now I will keep my money away from EA, that's for sure. I recommend you do the same.
