Forum Discussion

Beastrider651's avatar
6 years ago

Will not load me says i need to renew EA access even though i have never had it.

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? I don't even make it to the menu
Please select your region North America
On which server did this happen? Xbox home
When did this happen? (dd.mm.yy hh:mm) 15/03/20/13/24
Summarize your bug When I go to load the game it says EA acces needs to be renewed I never had ea access ever i own the game outright. So it will not even load me in.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? Kicks me to home screen.
What should be happening instead? Should load into the game for startup.

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? I don't even make it to the menu
Please select your region North America
On which server did this happen? Xbox home
When did this happen? (dd.mm.yy hh:mm) 15/03/20/13/24
Summarize your bug When I go to load the game it says EA acces needs to be renewed I never had ea access ever i own the game outright. So it will not even load me in.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? Kicks me to home screen.
What should be happening instead? Should load into the game for startup.

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? I don't even make it to the menu
Please select your region North America
On which server did this happen? Xbox home
When did this happen? (dd.mm.yy hh:mm) 15/03/20/13/24
Summarize your bug When I go to load the game it says EA acces needs to be renewed I never had ea access ever i own the game outright. So it will not even load me in.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? Kicks me to home screen.
What should be happening instead? Should load into the game for startup.

When I go to load the game it says EA acces needs to be renewed I never had ea access ever i own the game outright. So it will not even load me in.

*Update* I uninstalled the game went to reinstall and now it says I don't own the game and never owned the game and that I need to purchase Battlwfield five again. Before it told me my Ea access needed to be renewed, like I said never had access ever.

8 Replies

  • EA_Demz's avatar
    EA_Demz
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hiya! @Beastrider651 

    Thanks for your bug report. Can you let us know if you ever had any other accounts on your Xbox that shared the game from your main account that you are now trying to play on, and if yes, if they ever had an EA Access subscription active?

    Thanks!
    ~Demz

  • No. I own the game on this xbox and never game shared with anyone. My account is the only account on the xbox.

  • @EA_Demz I have never had EA access and never game shared. I uninstalled the game and went to reinstall and it says I need to purchase the game.
  • Plucky6922's avatar
    Plucky6922
    6 years ago

     Not sure how it works on Xbox, but there is an option on the PS4 to "restore license".
    If there is an option like that on the Xbox, I would suggest doing that.

  • Plucky6922's avatar
    Plucky6922
    6 years ago

    I just did a google search, and I guess the Xbox does not have that feature.
    Sorry.

  • Sugarshane80's avatar
    Sugarshane80
    3 years ago

    You just go to your account slash subscriptions go to eaplay and then go to the no thanks option and go back to your game. Figured it out

  • This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with Battlefield V please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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