Logged in, told me I had deluxe edition game which is what I paid for, went to UT, and did not receive any packs or points.
Hello, everyone. We are currently investigating this issue. I do not have any other details at this time.
***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS ISSUE IS NOT RESOLVED***
Community ManagerThis may be due to being in the early days of early access for College Football, if you do not receive your pre-order or deluxe item by the world wide launch on July 19th please reach out to our support to further investigate.
Thanks!
I never received my preorder content???? No packs at all but I can play the game and I bought the MVP Bundle
I received my pre-order packs but not my points and everybody I'm playing with has received both their pre-order packs and points already. The EA help site won't let me start a ticket about this issue. I would like the 4600 points from the pre-order of the mvp bundle granted to my account please.
strange because if you look at all of the EA sites on pre order terms it says “ If not claimed by the 19th they will be lost”. Now if this is the case and we wait till after the 19th to do anything about it like you suggest, seems you have a very easy way out of providing anything to us.
Hi Tech Team,
Ive received my 4600 points for pre order but have yet to receive any of my other items that comes with the MVP Deluxe Bundle
Please Advise
I have no recieved any of the content for the deluxe edition. Will it be on my account on July 19th when the full game releases?
Community Manager@bryanthegreat19 @CarolinaMONSTER @Dillpickleurmom
Check the following page for info on redeeming preorder content, thanks.
https://www.ea.com/games/ea-sports-college-football/college-football-25/disclaimers
I have experienced the exact same issue, pre ordered the deluxe addition and while I did have early access I did not receive any of the preorder bonuses for Ultimate Team, if/when the 19th arrives and this has not resolved itself where should we contact EA? Here?
