EA_Barry
Community Manager
Community ManagerRe: Can you upgrade the standard addition after you’ve already preordered it?
You should be able to cancel your current pre-order and then purchase the Edition you want, thanks.
Forum Discussion
6 Replies
How do you cancel a preorder?
EA_IlliumEA Staff (Retired)
[GENERAL INFORMATION] - Accepting As Solution For Visibility Purposes
Hi Everyone,
If you need assistance with refunds or purchase assistance for College Football 25, depending on your platform the process my differ.
You will want to reach out to your platform (Xbox or PlayStation) for further assistance.
Change your pre-order for Xbox check out the information from Microsoft below:
Pre-order Xbox digital games in the Microsoft Store
Change your pre-order for PlayStation check out the information from Microsoft below:
How to pre-order and auto-download games from PlayStation Store
Thanks!
Its PS5. I'm trying to get an agent but they keep telling me to try again later.... Thanks for getting back to me.
- EA_Illium
Hey @Damizer66
Happy to help, and thanks for the additional info!
It looks like you will need to contact them directly, per their support article: How to cancel a PlayStation Store pre-order
Can you cancel a pre order if it was done via gift cards?
- EA_IlliumHi @sean25206, That would be a question for your platform company.
Depending on if you are on Xbox or PlayStation you will want to check their refund/cancellation policy and may need to reach out to their support.
