Forum Discussion
7 months ago
Can never connect to the ea server and it constantly asks me to reset my ea password
- EA_Illium7 months agoCommunity Manager
Would it be possible to get more information on this?
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Are you getting an error message?
- Does this only happen in one game mode?
- Please share any steps you've tried so far to resolve the issue:
- If possible, share a Screenshot or Clip...
Cheers!
- 7 months ago
Xbox
Andykillsnoobs
happens every time I try to connect to different online game modes
ive rest the Xbox and WiFi and it still continues
- EA_Illium7 months agoCommunity Manager
Thanks for the additional information, when you have a moment can we also try the following?
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
- 7 months ago
this is also happening to me and i play on xbox also
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