Forum Discussion
EA_Aljo
Community Manager
1 year agoHave you checked with your bank to make sure there are no issues with the payment method you're trying to use?
FormDingerz
1 year agoRising Novice
I used a prepaid Visa card that I was gifted the last time I purchased points. My personal card is fine.
- EA_Aljo1 year ago
Community Manager
It sounds like the issue is with the pre-paid card. Unfortunately, that's not something we can help with.
- FormDingerz1 year agoRising Novice
So I just no longer get to access the store through the game? I used up the prepaid Visa card already, I just don’t have access to the store anymore.
- EA_Aljo1 year ago
Community Manager
You said your personal card is fine. Can you use that instead?