Forum Discussion
EA_Aljo
Community Manager
2 years agoHave you checked with your bank to make sure there are no issues with the payment method you're trying to use?
FormDingerz
2 years agoRising Novice
I used a prepaid Visa card that I was gifted the last time I purchased points. My personal card is fine.
- EA_Aljo2 years ago
Community Manager
It sounds like the issue is with the pre-paid card. Unfortunately, that's not something we can help with.
- FormDingerz2 years agoRising Novice
So I just no longer get to access the store through the game? I used up the prepaid Visa card already, I just don’t have access to the store anymore.
- EA_Aljo2 years ago
Community Manager
You said your personal card is fine. Can you use that instead?