I can’t buy points from the store in ultimate team.
I can no longer buy any more points on the CFB 25 ultimate team store. I used a prepaid Visa card that I was gifted a couple weeks ago and now I no longer have access to the store.
Forum Discussion
I would use that, but I don’t have access to the store.
EA_Aljo
Community Manager
Community ManagerPlease contact an advisor so they can check for any issues with your account. The instruction here will help with opening a case.
- @EA_Aljo I have already opened a case but have not received a resolution to this problem. Is there anyone else I can contact to get this issue resolved.
- EA_Aljo
Hello, @FormDingerz
Did you get a response from an advisor? Unfortunately, we can't help with account related issues over Answers HQ.
I have stil not gotten a response from an advisor as to why I can't purchase in-game content from the College Football 25 ultimate team store.
- EA_Aljo
How many cases have you created for this? When checking their status, do any say "waiting on player"?
one says waiting on player but it won't let me talk to an advisor anymore.
- EA_Aljo
Normally, that means they are waiting for you to respond with whatever information they requested. Did you do that?
I have responded by email but I never get a reply from the customer experience team. Is there a different email I am supposed to send my information to?
- EA_Aljo
Can you try responding through the case instead?
I would if it allowed me to do so. I am only allowed to see the previous transcripts there is no option to keep talking to an advisor when I click resume case.
- EA_Aljo
You'll need to try creating a new case then.
Every time I create a new case the only option is to email or it comes up with other help related links. I am just simply trying to talk to an advisor.
- EA_Aljo
Try creating a case without logging in. You may have the chat option then.
I am actually getting this issue now. Was there ever a resolution to this?
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