Loading screen glitch

So me and my brother made it to back to back playoffs in the first one we loaded in and us or the other team couldn’t choose a play use timeouts or anything so we got stuck getting delay of game and kicked us then counted as a loss so we were out of playoffs. Just now we got the loading screen glitch so I restarted after 15 minutes and back another loss towards us and kicked out again. I didn’t know this game was so trash and nobody knows how to fix simple things kinda crazy how a company this big lets stuff like this go for so long.