Forum Discussion

SHOTS345632's avatar
SHOTS345632
7 months ago

Online dynasty - Error "Our servers cannot process your request"

Everytime I go to join a online dynasty rather I search it or get a invite it takes me through all the creations but once I get to the school history and click “continue” it automatically pops up a...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
7 months ago

Hey @SHOTS345632 

If you have a moment can we try the following steps and check if this keeps up?

  1. Make sure you have the latest software update.
  2. Troubleshoot your connection to EA games
  3. Unplug any devices attached to the USB slot.
  4. Perform a power cycle.
    • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
    • Turn it back on after one minute.
    • Launch your game.
  5. Restore the license for the game.
    • Go to Settings on your PlayStation.
    • Click Account Management then Restore Licenses.
  6. Enter Safe Mode and Rebuild your PS database
  7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
weenerheaddd's avatar
weenerheaddd
7 months ago

@EA_Illium none of these worked. I'm also having the issue where "The EA servers are not available att his time" when trying to load my online dynasty. It worked fine yesterday, and all of the other modes and online dynasties work.. the only file with issues is the one I use. 

  • Falconsuk1986's avatar
    Falconsuk1986
    7 months ago

    I’ve I Havant got an option to go onto online dynasty how do I fix this had it for 3 days 

  • Ribblemeister's avatar
    Ribblemeister
    7 months ago

    Same. Literally the only thing that doesn't load on the game for me is the Dynasty that I have 20 hours in. This reminds me of what happened with Madden a couple years ago where a bunch of files got corrupted and you literally just couldn't do anything about it. Hoping that's not the case here but EA gives me little hope.

    • Trkst-er's avatar
      Trkst-er
      7 months ago

      I’m starting to think the same thing. 
      probably a corruption problem and it just means the file is lost and we have to restart 

    • 1jay54's avatar
      1jay54
      7 months ago
      @Ribblemeister I hope not 🤦🏾‍♂️🤦🏾‍♂️
  • Chuskey22's avatar
    Chuskey22
    7 months ago
    @weenerheaddd Same exact problem is happening to me and my buddies in a dynasty right now. Everything else works fine except the online dynasty we play the most.
  • markyymarkk49's avatar
    markyymarkk49
    4 months ago

    Did they ever get back to you?

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