Forum Discussion
I own the game,but im getting a Trial message thats not letting me play the game. Im on the xbox series x
When I try to enter the game it tells me:This trial can only be played on the account that downloaded it. Please sign back into that account and restart the game to continue your progress. But I can’t understand why since I downloaded with the game pass
- EA_Barry7 months ago
Community Manager
****EDIT - 13/03/2026****
Apologies for the duration of this particular snag. The relevant teams are still working on this issue.
- Until fully resolved, can you please try selecting the Upgrade option if/when prompted but then importantly, you should back out before completing this. Do let us know if this does or does not help you.
Thank you for your patience while this is investigated.
*marked as solution for player visibility only.
- Bren_d3nny7 months agoSeasoned Novice
Don’t mark as solved if it’s not fixed, and there’s no course of action to get it to work
- eddystos7 months agoSeasoned Newcomer
im having the same issue
- MWGrindle427 months agoSeasoned Newcomer
How about you fix the stupid game! You’re a multimillion dollar company. Shouldn’t be this hard. You can rinse and repeat the same titles every year.