I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
I’m blaming both parties because it appears they did the same thing last year for the preorder. I preordered the steel book version from Walmart and got what seems to be the **bleep** Xbox code when I clearly ordered the ps5 version. What a mess.
Exactly and now these companies are putting into retailers' hands that hardly know what they are doing here. I remember the days of getting your code on a receipt and then adding it once you get home. Now we are at the mercy of these companies that don't care about you and only want your money.
Don't agree to this. I just got my replacement and they didn't generate a new code at all. I am now going back to Wal Mart customer service to see if they'll be able to generate any code at all this time.
It was a pre order exclusive, new orders will never get a code. Unfortunately unless someone steps up we seem to just be SOL
Oh, I'm going to keep fighting this as this is full of $%&* and I'm not going to have them do this.
I gave up because EA hasn't even responded to me in the past 2 days and I got a partial refund from WalMart. I dont 100% care anymore. I really wanted the steelbook as collectable but it is the principle of the thing as well. We were promised a bonus for pre ordering and no one wants to provide a solution for the screw up.
Same situation with me. They , Walmart, are sending another game. Supposed to be a new code. We'll see. This whole situation is f'd up. Not sure if what Walmart is doing, by sending another game and code, will work. It doesn't make sense how that would work since it was a preorder thing. Hopefully, somehow the new code will be legit. The original code i got was 25 characters. I read that it's for Xbox. I wonder if the Xbox dudes got our ps5 codes while we got theirs. Ea and Walmart can make this right. If they cared.
They wanted me to send back my game too and I refuse to do that. Please let us know if that works
The new game is supposed to be delivered on Monday 21st. Code should also come in that day. I'll update with the results. I never had to send my original game back. I asked to speak with the "manager" of the customer service call center folks and thats where it lead. They said they'd just send a new game and that should generate a new code.
I went through this process and received no new code. Hope you have better luck.
