Transaction error glitch

My son purchased a $9.99 pack of points to improve his RTG player. The next day the game updated to remove micro transactions. When he went in to play he was unaware and tried to spend the points but it wouldn’t let him complete the transaction. He got an “unable to complete the transaction, please try again” message. He tried to back out but got a “previous transaction was interrupted and did not finish correctly. The system needs to complete before you can continue” message. Unfortunately whenever he tries to back out, these messages loop repeatedly and he can’t do anything but restart the game. He tried previous saves and even started a new RTG but no matter what, he gets caught in this loop. We paid for MVP+ bundle because this was his first year with real interest in CFB and Madden and so far he hasn’t had the best experience. How can this loop be resolved so he can start a new RTG with no issues? 

I feel like I’m being ignored by EA Ik it takes time for these things but other people have been dealing with it, my road to glory doesn’t work at all it says pending transaction but I never tried to buy anything and I was just wondering if anybody here could help me get help because road to glory is the whole reason I bought this game and Xbox won’t let me refund it 

Has yours been fixed yet with the update mines still saying the same thing 

I’m having the same issue…

Yep! Having the same issue and it’s been like this for a week. Cannot play dynasty at all. 

I’m having the same exact issues. Extremely frustrating and I paid for the MVP+ membership also. 

Thank you all for the reports.

This is not the experience we want you to have, and I’m sorry for the frustration this has caused.

This has been passed along to the team. I’ll update this thread if I receive any information that can be shared.

Issue still persists, we’ve tried deleting the saves, restoring licenses, new game install. Everything suggested via the MVP+ help desk but nada. Totally sucks, this is the first year my son is old enough to really understand football concepts and get real enjoyment out of the game, and RTG is his favorite mode. He got like a day with it and since then he checks multiple times a day, brokenhearted each time. The crazy thing is I’ve had no issues with RTG campaigns on my PS5. It’s only been a couple days so I’m optimistic that EA addresses this bug, but every day that goes by, that’s less and less wallet share EA is gonna get from a next generation gamer (my son, I’ve been a sucker since OG Bill Walsh days)

I get an error every time I load up road to glory saying unable to complete the transaction. Please try again so I hit ok and then try to back out because I’m not buying anything and it’ll say, your previous purchase was interrupted and did not finish correctly. The system needs to complete it before you can continue. I get this code on every new build on rtg so I literally can’t play. Please help Ives tried everything 

(cm edited title for vis)

Is there any update regarding this? I’m still having the same issue.