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bayouranchx's avatar
bayouranchx
Seasoned Newcomer
2 months ago

EA App Crashes and goes back to library when starting College Football 27

Hey, Having an error when launching College Football ea play trial from the ea app, it will load to this screen and then go back to library after: Attaching DxDiag aswell in attachments...
crashing
launching
pc
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 months ago

TheRealDsplaya​ 

If you generate a Dxdiag report and post that here, we may be able to spot an issue and advise. 

DXDIAG

Thank you. EA_Barry.

TheRealDsplaya's avatar
TheRealDsplaya
New Novice
2 months ago

I sent one in a reply earlier, but since I've reinstalled Windows and tried more solutions I'll share a more recent one. Thank you for letting me know.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    TheRealDsplaya​ 

    You are using an insider/preview build of Windows which is technically not supported.

    Great, thanks for the Dxdiag. Some troubleshooting: 

    1. Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth

    When that finishes: sfc /scannow

    2. Reinstall EA Anti-Cheat. Browse to:  ...\__Installer\EAAntiCheat\

    Run: EAAntiCheat.Installer.exe

    Then:

    • Uninstall
    • Restart
    • Install
    • Restart again

     

    Let us know how things go after these steps. Thanks again. EA_Barry.

    • TheRealDsplaya's avatar
      TheRealDsplaya
      New Novice
      2 months ago

      EA_Barry​ 

      Thank you for the help. I ran the Command Prompt commands and uninstalled EAAntiCheat.Installer. However, when I tried to install AntiCheat for the game, College Football 27 did NOT appear in the dropdown menu. The only thing I could do was Repair, so I clicked Repair and selected the EA Sports College Football 27 folder. I restarted, then tried launching the game again which didn't work. I then tried repairing the game's files through the EA App, restarted, and then launched the game, but that didn't work. Including my DxDiag again to make sure I did the Windows installation commands correctly.

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        2 months ago

        TheRealDsplaya​ 

        It looks like your EA app is not in a good state. Fully uninstall, delete the files mention if required and reinstall from a fresh download: 

        1. Uninstall the EA App.
        2. Delete these folders if they still exist:
        3.  

        C:\Program Files\Electronic Arts\EA Desktop

        %LocalAppData%\Electronic Arts

        %ProgramData%\EA Desktop

        %AppData%\EA

        1. Restart the PC.
        2. Download and install the latest EA App from EA's website.

         

        EA app download link

        Let me know if you are good to go after these steps. Thanks. EA_Barry.

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