PC Launch Crash – Instant Crash Before Main Menu (Steam)
PC Launch Crash - Instant Crash Before Main Menu (Steam)
System Information
Platform: Steam
OS: Windows 11 25H2 (Build 26200.8973)
CPU: Ryzen 7 7800X3D
GPU: Radeon RX 7900 XT
AMD Driver: 26.6.4
RAM: 32GB DDR5
Issue
The game launches through Steam and EA App normally.
The splash screens appear, the game enters fullscreen, and the intro video begins playing.
Just before reaching the main menu, the game closes to desktop without an error message.
The game generates its own crash dumps under:
Documents\EA SPORTS College Football 27\CrashDumps
WinDbg Analysis
The crash consistently occurs inside:
CollegeFB27!GetDenuvoTimeTicketRequest
Crash Information:
FAILURE_BUCKET_ID:
INVALID_POINTER_READ_c0000005_CollegeFB27.exe!Unknown
MODULE_NAME:
CollegeFB27
IMAGE_NAME:
CollegeFB27.exe
Exception:
0xC0000005 (Access Violation)
The crash signature is identical across multiple crash dumps.
Loaded Modules
CollegeFB27.exe
Activation64.dll
IGO64.dll
gameoverlayrenderer64.dll
steam_api64.dll
Engine_Render_Core2_PlatformPcDx12.dll
D3D12.dll
amdxc64.dll
No Discord, RTSS, Razer, Corsair, NZXT, Wave Link, Elgato, or other third-party overlay DLLs were loaded.
Troubleshooting Completed
- Verified game files
- Cleared EA App cache
- Reinstalled EA App
- Repaired EA Javelin AntiCheat
- Ran SFC /SCANNOW
- Fully updated Windows
- Synced system clock
- Disabled Steam Overlay
- Disabled EA Overlay
- Disabled Xbox Game Bar
- Disabled AMD Overlay
- Performed a complete Clean Boot
- Disabled RGB software
- Disabled monitoring software
- Disabled Wallpaper Engine
- Disabled Elgato software
- Disabled Wave Link
The crash still occurs in a clean boot.
Additional Information
EA Sports FC 26 runs perfectly on this same PC using the same Steam account, EA account, Windows installation, drivers, and hardware.
This issue appears isolated to College Football 27.
Request
Could someone from the PC engineering team review this crash?
Specifically:
- Is GetDenuvoTimeTicketRequest a known startup crash?
- Is there a known Steam entitlement or activation issue?
- Is the access violation inside the activation path a known bug?
I have multiple crash dumps, WinDbg analysis, and a launch video available if needed.
I also reinstall the C++ files that are needed.. Please I need help, otherwise I wasted $70 on a game I can't even play.
