Trophies not showing up in trophy room

Hey folks,

On September 3, the team fixed an issue where the Illibuck Trophy did not correctly appear in the Trophy Room. Thanks for your patience while the team looked into this.

Hey, folks

We wanted to get some information from you so that we can pass it along to the team and see what we can get going on this. We also have a couple of threads like this, so we've separated them by the issues players are experiencing.

RTG Trophy Room - Missing Profiles | EA Forums - 13575344 

Not getting rivalry trophies awarded after winning in multiple modes | EA Forums - 13562535 

Please provide us with the following

• EA ID:
• Steam ID
• Platform:
• If console, which console generation do you have? 
• What is your Gamertag/PSN ID? 
• Date/time issue occurred?
• What type of issue do you have? 
• Summarize your bug as specifically as you can:
• In which mode has this happened in?
• Online or Offline?
• Did you desync during the outage?
• Team name?
• Did you change your team name?

I had a ton of issues with trophies not showing up in CFB 26, despite being connected to the servers 99% of the time also. I also had trophies disappear. And trophies show up for games I had not even played yet. I had hoped that EA had fixed that bug in CFB 27, but it seems like it’s still there, plus about 1,000,000 more bugs. I’ve never seen a game launched with so many bugs right from the start. I’m a big fan of CFB and Madden, and I’ve played them both going back to Madden 04 and NCAA Football 04. But this is very disappointing. 

I have noticed that after my rivalry games and playoff bowl game wins and national championship win none of my trophies are showing up under the trophy room tab in stats and records while in dynasty.

I’m on ps and play offline dynasty’s. Usually i’m connected to the servers, 99% of the time. I’m 7 years down the line with multiple nattys, bowl game wins, player awards, and I only have one trophy in my trophy room and it’s for the Rate Bowl lol. Don’t think trophy room has ever worked since they added it last year. 

Any other ideas? Because that didn't work. Maybe suggest an update to fix issues like this. Offline issues like these aren't something that should happen. 

Yea it still didnt show up in my trophy room... it shows up in coaches stats and league history  but not it the trophy room... seems like a design flaw.  

cujokid27​ Hey, there

This one will be tricky because it deals with offline and server operations. Super frustrating for sure. It is a lot of work. There isn't a manual way to grant that into a game. There are ways to try to force it, but there is no guarantee the steps will work given the situation. 

• Disable Quick Resume / Rest Mode: Always hard-close the game application from your console dashboard before playing key rivalry or championship games. Using suspended states causes server session handshakes to expire, which blocks the trophy unlock command upon game completion.
• Clear Custom Content Cache: Go to Creation Center ➔ Download Center and delete any cached Team Builder files or custom rosters. Restart your console, launch Dynasty, and complete a game to force the game database to refresh its write state.
• Mascot / Play Now Trigger: If an earned trophy remains locked, play a short Play Now or Mascot Mode game. Completing a non-Dynasty match can force the engine to run a global profile achievement check.
• Hard Console Reset: Fully shut down your console for 2 minutes to clear system cache. Relaunch and load your save while connected to the internet to attempt a profile resync.
  
  

The main issue is that, because the servers were down, there is no retroactive way to force it to work, so you have to trick it into working. It happened to players last year, and it is a purely syncing problem.

I created a dynasty and I play offline. I noticed the servers where down this morning. Not that it ever mattered to me because I play offline. I played a season this morning wrapping by winning the college playoff National Championship Trophy. Looked in my trophy room, and nothing was is in there. This whole season never recorded. What happened and can I get it back?? Again I know it was offline because the servers were down, but it has never been an issue in the past. Kinda frustrating...

(cm edited title for vis)

Won awards in my season but when I go to my trophy room, it doesn’t show anything