Cant start the game ...After pushing the start icon and selecting C&C or Red alert butten there is only a black screen.....I have tryied editing the conquer.ini file and set the resolution to 1920x1080 (it was set to 0but with no luck.......tryed DXdiag tool with no bugsrunning the newest GF driversPlease help......

The black screen locks up my PC; alt+tab, Ctrl+alt+del, alt+f4 don't do anything. I have to restart every time. I do hear the opening video sounds and main menu music (I think), but just a black screen and unresponsive PC.

I've seen that suggestion elsewhere, but I don't have MSI afterburner installed. I don't overclock my video card or otherwise monitor/control it with any third party software. Glad to hear you got your game working, though, congrats!

This is my exact problem. I've been through the EA Support live chat three times (Case #61400489), trying all the various workarounds they suggested:1. Clean Registry, clear cache and temp files2. Flush DNS Cache3. Disable firewall and antivirus4. Clean boot5. DxDiag run and file attached6. MS Info run and file attached7. UO trace done twice and files attached Nothing fixed the issue and they told me I'm just going to have to wait for a game update or something...I'm super excited about these games and I don't want a refund, I just want them to work!

@trock4190https://answers.ea.com/t5/Technical-Issues/C-amp-C-side-menu-with-build-options-not-visible/td-p/9178762/jump-to/first-unread-messageGo there, you should find you answer there.

Thanks for the reference, but nothing in that thread helped to fix my issue. I am using Steam on Windows 10 and I tried messing with all my Nvidia settings, but I'm still unable to load up the game at all. I have a GTX 2070 with up-to-date drivers, plus an SSD. This is so depressing.

Black screen after chosing C&C or Red alert

12 Replies

trock4190
6 years ago
This is my exact problem. I've been through the EA Support live chat three times (Case #61400489), trying all the various workarounds they suggested:
1. Clean Registry, clear cache and temp files
2. Flush DNS Cache
3. Disable firewall and antivirus
4. Clean boot
5. DxDiag run and file attached
6. MS Info run and file attached
7. UO trace done twice and files attached

Nothing fixed the issue and they told me I'm just going to have to wait for a game update or something...I'm super excited about these games and I don't want a refund, I just want them to work!
GENERALZOOL
6 years ago
@trock4190
https://answers.ea.com/t5/Technical-Issues/C-amp-C-side-menu-with-build-options-not-visible/td-p/9178762/jump-to/first-unread-message

Go there, you should find you answer there.
trock4190
6 years ago
Thanks for the reference, but nothing in that thread helped to fix my issue. I am using Steam on Windows 10 and I tried messing with all my Nvidia settings, but I'm still unable to load up the game at all. I have a GTX 2070 with up-to-date drivers, plus an SSD. This is so depressing.
Dreamer0563
6 years ago
Are you sure you aren't getting a popup from Windows 10 firewall requesting access to the network be granted? I got the black screen until I alt+tab and saw the popup. I hit OK and it works fine.
trock4190
6 years ago
The black screen locks up my PC; alt+tab, Ctrl+alt+del, alt+f4 don't do anything. I have to restart every time. I do hear the opening video sounds and main menu music (I think), but just a black screen and unresponsive PC.
FreeMan36dk
6 years ago
Problem solved......I just turn MSI Afterburner off......
trock4190
6 years ago
I've seen that suggestion elsewhere, but I don't have MSI afterburner installed. I don't overclock my video card or otherwise monitor/control it with any third party software. Glad to hear you got your game working, though, congrats!
trock4190
6 years ago
Ok I'm a *. It was a simple resolution problem, as countless other people have mentioned in other threads. I had to resolve it from within the Nvidia control panel. The black screen was just the lower resolution game on my high resolution screen. I tried fixing this before with the conquer.ini file but that didn't work for me.
Game works fine for me now. I don't deserve to be a PC gamer...
XGRATION
5 years ago
@trock4190 Please tell what you did in the NVIDIA control panel to fix it, so other people can know how to fix it.
trock4190
5 years ago
I just changed the resolution setting in my Nvidia control panel to be lower, 1920x1080. I guess it must override the regular Windows setting. Once I did that I did not have the black screen anymore. Then in the game I changed the resolution to 4k, then went back to the Nvidia control panel and changed that back to 4k too. Now I can play it in 4k.