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conya's avatar
conya
13 years ago
Solved

Error code NU2001

Hello, got problem with buying funds - every time I try to buy - getting error code NU2001. Tried to use different PC and different credit cards, doesn't help.  Tried to contact EA advisor but they...
  • callmePimms's avatar
    callmePimms
    13 years ago

    The NU2001 code is payment and billing related. It could appear after changing payment method a couple of times, or purchasing with a US credit card from e.g. Mexico or a wide array of other reasons. If you encounter this error code you have to contact EA billing support advisors at help.ea.com and ask for a unlock. 

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello guys,

    This is a known problem, and while the teams are trying to fix it, there is a functional workaround for it:

    - create an account on another of the Play4Free games (Lord of Ultima or Battleforge, for instance)

    - buy Funds from their platform

    - those Funds should appear this time without problem and carry over for all Play4Free games, including Tiberium Alliances.

    Hope this helps. :smileyhappy:

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello again,

    Please go to https://help.ea.com/contact-us

    Then type Battlefield Heroes in the game box. Then select "Billing/Purchasing" as the type of issue, and finally your platform (Broswer or PC are the same). Then you will get the option to explain your problem by e-mail (you can explain it in French, it will be answered by a French person) and one of our Game Advisors will answer you. 🙂

    (the problems with Funds in the Play4Free games are the same for P4F every game, so indeed, you can use this thread to talk about it, it doesn't matter 😉)

Anonymous's avatar
Anonymous
12 years ago

I'm experiencing same difficulty for 2 days. I've contacted via mail but they don't reply back. It's really annoying. We are trying to make payment, but EA doesn't want the money, just tragicomic.

  • Anonymous's avatar
    Anonymous
    12 years ago

    It's impossible to talk to anyone at EA!!!!! I've been charged and not gotten what I payed for!! AllI get is the runaround from these people,and can't get any results!!This is not a new problem,and someone is making a lot of money by ripping off the players!!!  I will be on facebook,Twitter,etc.,letting people know not to spend their money,as they probably won't get what they paid for!  I am on s/s and don't have a lot of money,so every penny counts!! It's too bad someone always has to ruin a good thing!!  I WONT be spending anymore on C+C Tiberium Alliances!!

    • Anonymous's avatar
      Anonymous
      12 years ago
      @stealer666: did you try the link I provided above?

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