Problem fixed! :eahigh_file:
Thanks and thumbs up for the Support!
regards
Peculiar. I know for a fact Origin has no trouble adding duplicate games to an account.
Anyway, for key-related issues like this you should contact EA tech support through help.ea.com, and get to the chat with a live representative. They can actually look into your account details to solve such things.
[edit]
Hm, this is odd. I'm quite certain I also redeemed the RA2/YR pack (more or less as a test) while I already have The Ultimate Collection, and that duplicate seems to be gone now. Could be there are indeed troubles having both on an account, somehow.
Update:
ticket to EA takes time ...
the employee on the phone didnt understand my problem. he didnt took any attention to my explaination.
he thought the key didnt match and want screenshots, scans and photos where i bought my cd-key. he seemed a bit pissed...
OMG EA, i dont wanna go in a print-store and pay money to get supoort from EA only cause i dont have a scanner at home.
he didnt understand that the code is OK. it is a technical issue why the game dont pop up in my origin library.
now wrote an extensively e-mail with screenshots and a photo of my cd-code.
hope i will get an answer soon and sorry for my bad english. hope you can understand what i mean.
@Icebox049 I noticed that on my order history on the Origin site, the status of the On The House RA2/YR (which went missing) mysteriously changed from "Completed" to "Pending". That may be a clue?
Hi,
i hope that EA will fix this issue soon.
didnt receive an answer on my e-mail so far.
my status of On The House RA2/YR is still "completed" (screenshot)
time will tell
regards
