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Nyerguds's avatar
Nyerguds
Hero+
7 years ago

Re: Hi, I have just bought the C

@GEO9189

The problem is that the "or higher" refers to higher versions of DirectX 9, not higher versions of DirectX beyond version 9. The game can't actually use the DirectX 10 or DirectX 11 that is installed on windows machines by default nowadays.

The solution is simple; install DirectX 9:

  • Download the DirectX Redistributables package from June 2010. Be sure to uncheck any other junk they want to add to it. It should be a file called "directx_Jun2010_redist.exe".
  • Run the downloaded file. It'll ask for a folder to unpack in. Make a new folder somewhere on your disk and unpack it there. It doesn't matter where you unpack it; it can be deleted afterwards anyway.
  • Go to the folder where you told it to extract.
  • Find "DXSETUP.exe", and run that to install the missing components.
  • After the installation finished, delete the folder you unpacked everything in.

1 Reply

  • GEO9189's avatar
    GEO9189
    7 years ago

    Thank you for the answer. I have tried already this solution several times but without success.. I keep getting the same  message. I have tried as well running in compatibility mode for win xp, vista, 7 and 8 with the same results.. also tried setting the screen res from Origin game launcher..

    I have win 10 on my computer with directx 12 pre-installed, hardware wise I have an integrated intel uhd 620 chipset as well as an mx 150 Nvidia GPU. I have already set the game to run with the higher performance GPU.. but still no result.

    Any other idea's.?  

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